I am writing to share my deeply frustrating experience with GG.BET, involving two unresolved live blackjack issues and extremely poor customer service.
The first issue occurred back in 8th october, when I placed a €24 bet on blackjack (ID: 019269d0-974b-731a-b47d-29df16faba2f). The result was a push, yet the casino incorrectly discredited my €24 stake. This was followed by a second issue next day, where I placed a €25 bet in blackjack and won (ID: 019272ee-dc4c-7257-96ce-88016dd1672d). Instead of my account showing €50 (the initial bet plus the winnings), the casino treated the bet as a loss and left my account without the bet amount and winnings.
PROOF:
https://imgur.com/a/DB9u8AY
These errors are clearly visible in my game transaction history, and resolving them should be as simple as reviewing the blackjack results. However, despite contacting GG.BET live support approximately 10 times over a period of more than two months, I’ve received nothing but vague assurances that the issue would be resolved “as soon as possible.” To date, no progress has been made, and I am left without the funds that Im rightfully owed.
The lack of action from GG.BET is unacceptable, especially considering the simplicity of the issue. This experience has left me feeling that the casino is either unwilling or unable to ensure fair play and proper resolution of disputes.
I urge you to take this complaint seriously and bring it to the attention of others who might consider playing at gg.bet. Players deserve transparency, fairness, and timely customer support – all of which this casino has failed to provide.
Complaint Info
Dear User,
Thank you for bringing this situation to our attention. We fully understand your frustration and disappointment regarding the delay in addressing what seems to be a straightforward request. It is completely reasonable that you would expect a prompt response.
Your request has been forwarded to the relevant department and is currently being reviewed. We recognize how difficult waiting can be, and we want to assure you that we are working diligently to resolve this matter as quickly as possible.
We will make every effort to expedite the process and provide you with a response in the shortest possible time. We remain in touch and will keep you informed of any updates. Should you have any additional questions, our support team is always available via chat.
Thank you for your understanding while we work on resolving this matter. All updates will be promptly sent to your email.
GGBET successfully refunded bet 019269d0-974b-731a-b47d-29df16faba2f, but haven't yet corrected bet 019272ee-dc4c-7257-96ce-88016dd1672d.
Greetings to everyone!
Thank you for the update on the situation. Indeed, one of the rounds has already been successfully reviewed and resolved. The relevant department is currently working on processing the next request, and we expect it to be resolved as soon as possible. We continue to monitor the situation alongside you and will keep you informed of any updates.
Thank you for your patience and understanding. We look forward to continued cooperation!
Bet 019272ee-dc4c-7257-96ce-88016dd1672d still remains unresolved.
Dear User,
Yes, the mentioned round is currently being processed, and we expect it to be completed successfully soon. We are monitoring the situation and will keep you updated.
AskGamblers
Dear GGbet Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.
Thanks in advance for your cooperation.
Hello everyone!
We are closely monitoring the situation and doing everything possible to expedite the resolution of this matter. We sincerely apologize for the delay — several departments are working to thoroughly investigate and correct the issue.
We will certainly update you on the results and appreciate your understanding.
Looking forward to it!
GGBET has successfully resolved both issues and returned 74€.
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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