Complaint #156 GGbet Casino

I'm still trying to withdraw my money

By Aladinz

1 year ago

Hello, I live in Thailand and I won a maxwin in a slot game. I've tried to withdraw from GGBet many times, but they have rejected almost all of my withdrawal requests for various reasons. (The website approved one of my withdrawal requests for the smallest amount, which seems like they just returned my initial deposit.) Every time a request is rejected, I contact the live support, and they give me a wide variety of reasons. They've told me that my bank has a problem receiving the money (multiple times), that I entered the wrong information (even though I entered the same information as the one time they approved a withdrawal), and that I should change my withdrawal method (in Thailand there's only one withdrawal method available, the rest are credit cards). I'm very disappointed with GGBet because it's a great website—it's fast and easy to use. But I'm stuck because I can't withdraw my money. I've done everything that the live support told me to do. I've been trying to make withdrawals repeatedly for two weeks, and I still haven't received my money. I think I should get my money because GGBet is a legal website. I've also done some research and found that many people have had similar issues.
So, is GGbet wont let me witdraw? Should I stop waiting?
P.S. If GGBet sees this, please help me. My ID is 35797148.
I'm still trying to withdraw my money.

Disputed Casino GGbet Casino

Reason Declined payment

Amount ฿114000

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

GGbet Casino

• Representative

1 year ago

Dear Aladinz,

We’re glad to hear that you have now successfully received all of your withdrawals. Thank you for sharing your experience and for your kind words about our platform.

We understand your concerns regarding the withdrawal timeframes. Please note that all transactions must pass the necessary checks in line with our regulatory obligations, which in some cases can extend the overall processing time. At the same time, we are constantly working on improving our systems to make the process faster and more convenient for our players.

We truly appreciate your feedback and hope to welcome you back in the future.

Best regards,
GGBET Team

Aladinz

1 year ago

I am very happy to announce that I have successfully received all my withdrawals from GGBET. It took almost a full month to complete all the transactions, starting from 14/08/2568.

Dated: 12/09/2568

I would like to thank the @AskGamblers team for providing such a great platform for people like me who are facing these kinds of issues. Based on my experience, without the AskGamblers platform, I would have been completely lost and unsure of what to do next, as the GGBET chat support gave the same repetitive and unclear answers.

@ggbet team, I hope your website will improve the time it takes to process withdrawals. Given my recent experience, I am hesitant to play on your site again. It's a real shame, though, because your website is very responsive and comprehensive, especially for casino and esports.

Thank to you all.

Aladinz

1 year ago

GGbet Casino Complaint Stats

Resolved 78 / 78

Avg. Amount $2,506

Avg. Complaint Duration 11 days

Avg. Response Time 1 day

GGbet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 65 out of 65 complaints in this category have been resolved.

This operator's average complaint duration is 11 days, while the average duration across all operators is 8 days.

GGbet Casino Complaints

See all complaints for this casino

My withdraw 50 USD is delayed

Hi,

I have a problem with GGbet.

I have been waiting for my withdrawal of 50 usd 8 days.

Last time, withdraw all of them, mostly within 1 day, then we will get the fund. From live chat operators, I only get the same answers. Hope u can help me with this casino.

Transaction ID: 591ac360-72ad-4db2-a3f1-b34c4ba3d3e7

Resolved

$150

Uncredited Deposit GG BET Account 86323340

Dear AskGamblers Team,

I am filing this formal complaint against GG.BET regarding an uncredited deposit issue that has been unresolved for over 30 days.

Here are the details of the transaction:

- Casino Operator: GG.BET

- Account ID: 86323340

- Deposit Amount: 29,946 ARS (approx. $20 USD)

- Gateway Transaction ID / Payment Number: a9fdd56c-ee44-4d9f-84f6-094772caebbc

- Additional Reference: 564212e5-9383-4f65-bead-d7cf1881a2a4

Despite successfully processing the payment through their payment gateway (Payshield) and having the corresponding proof of transfer, the funds were never credited to my casino balance, which remains at $0.00. I have contacted GG.BET customer support multiple times regarding this matter. However, I have only received repetitive template responses, vague excuses regarding name discrepancies, and zero actual assistance or resolution.

I kindly request the assistance of the AGCCS team to mediate this case so that GG.BET either credits the funds to my account or issues a full refund. All relevant proofs (payment receipt, gateway payment screen, balance screenshots, and support chat transcripts) are attached to this complaint.

Thank you for your time and support.

Best regards,

< first name removed >

73h left

$29,946

Withdrawal pending payment 15days

They have been delaying withdrawal of 30usd saying technical reasons.

ID 41056219

Still the same response, only deposit is instant here. If ur looking for a proper withdrawal find other casinos. They are not processing withdrawal and support always says it's currently payment processing by payment provider, even they don't have any idea what to do.

Resolved

$30

Withdrawal keeps being delayed

Jul 26: tried withdrawing but was rejected after 1 day was cancelled due to "technical reasons"

ref: c3669b80-1301-4965-b7ad-4040f1deefac

July 29: tried withdrawing again but it is still being processed

ref: 0828fee1-5cc8-4d1c-aaff-3c544f9b76ed

ref: 677ac9e0-9cd3-4dee-ae1f-c253bbcc0c50

Tried following up with customer support every day, but their answer has been the same: that it has been processed by the payment provider.

I have been a user of this site for years now, and I have only experienced this hell of a withdrawal now.

Their withdrawals usually take 30-60 minutes, but when I win big, they make it hard to withdraw my funds.

I do not recommend this site to new players because they make it very hard for you to get your withdrawal

I will keep updating this every day until I get my funds

Resolved

₱30,000

Delayed payment

My withdrawals are stuck in the "New" status, not even getting processes by GGBet. It has been over two weeks now, and im getting the same generic response from support "Every withdrawal is handled separately, which may require some time for confirmation.
However, please be assured that we are doing our best to process it as soon as possible." I have asked for on estimate for the arrival of my funds, but they refused to/ were unable to give me one. I am not getting any updates or anything. My account is fully KYC verified, and i am in the highest possible leauge on GGBet. Support even told me that my account status is normal, and good for withdrawals.
I am hoping that the AskGamblers team can help me resolve this issue.
Thank you in advance!

Resolved

€4,000

Complaint regarding second delayed payment

Hello AskGamblers Team,

This is my second time filing a formal complaint against GGBET due to their persistent and malicious withdrawal delays.

I submitted a withdrawal of 2,876 CNY on June 17 and another one of 2,500 CNY on June 18.

(Account ID and Transaction ID have been provided)

As of today, both of these transactions are still stuck in the "under review/verification" stage. Every single time I reach out to their customer support for an update, I am met with nothing but useless, robotic, and copy-pasted responses.

My account has been fully verified before, and I have successfully deposited and withdrawn funds multiple times without any issues.

I hope the AskGamblers team can intervene once again to investigate this unfair treatment

Thank you for your assistance.

Resolved

CN¥5,376

Withdrawal stuck on new

My $800 withdrawal is still stuck in 'New' status. I contacted customer support a few days ago and was told to wait because it's currently in the queue. However, it has been several days without any progress or updates. Could you please provide me with a specific timeframe instead of a generic answer? Exactly how much longer do I need to wait for my funds to be fully processed?

Resolved

$600

Ggbet delayed payment

Hello I need to file a complaint against ggbet for delayed withdrawal.
I placed my withdrawal on 14th may and withdrawal not received till now.
Their support is replying same thing everytime.
Withdrawal processed by them but I didn't received it till now.
My id 81868919.

My withdrawal reference id :- e1adeadf-0548-4f15-84be-27bf4fbe8b01.