Complaint #98 GGbet Casino

I am waiting for my withdrawal and no help

By rrave18

1 year ago

Hi, I've been a loyal bettor of GGbet since 2018.

I made a recent withdrawal of two amounts of 108 usd and 36 usd to my Gcash account.

Usually the withdrawals are instant and are often instant. I waited for 3 days and was still not credited. I reached out to support which was no help and said to wait 5 days so I waited.

Then all of a sudden the funds are back to my real balance and it says thay my withdrawal got rejected. Reached out to support again and they said there was an issue on the system which I do not believe because In the 3 days I waited i was able to deposit and win again 34.50 usd and 16.15 withdraw it and it was credited to my GCASH account right away.

Now, I withdrew the funds again and it's now ah total of 140 usd.

I am now filing this complaint because I want to resolve this ASAP becausw the GGbet support team has been no help at all.

Disputed Casino GGbet Casino

Reason Delayed payment

Amount $140

Discussion

AskGamblers

• Support Team

1 year ago

Dear @rrave18,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

GGbet Casino

• Representative

1 year ago

Dear Rrave18,

We sincerely regret that you encountered a situation that caused your dissatisfaction.

As we have already explained, there are indeed technical difficulties with the GCash payment method at the moment. We appreciate that you heeded our recommendation to change your withdrawal method and are happy to report that all withdrawals are now successful.

Thank you very much for your patience and understanding!

Sincerely,
GG.BET team

rrave18

1 year ago

"According to our system, you have successfully used our services and withdrawn funds without delays or issues for over a year."

This is not true at all. I have had numerous of payout issues throughout the years and it have come to the point that I know how your style is. Please cancel it and I will use a different payment method.

GGbet Casino

• Representative

1 year ago

Dear Rrave18,

We sincerely regret the circumstances that have led you to express dissatisfaction. According to our system, you have successfully used our services and withdrawn funds without delays or issues for over a year.

As we have explained, there are currently technical difficulties with the GCash payment method. The fact that your recent transactions were successful is merely a fortunate coincidence. Unfortunately, the method has not yet returned to normal operation, and delays are possible. Your reaction is understandable, but we are striving to provide you with the most accurate information.

Regarding your current transaction, the situation remains unchanged. You may either wait for the transaction to be completed or we can try to cancel it. Unfortunately, we cannot predict the exact timeframe for completion, as the method is still not functioning as expected.

Please rest assured that we are actively working to resolve this situation. Our customers are important to us, and we will do our best to prevent similar delays in the future. However, it's important to note that payments involve a complex system of interconnections between various providers and systems, so not everything is fully within our control.

We hope for your understanding and assure you that we are committed to resolving your issue as quickly as possible. However we will be unable to assist effectively without your cooperation.

Sincerely,
GG.BET team

GGbet Casino Complaint Stats

Resolved 70 / 70

Avg. Amount $2,539

Avg. Complaint Duration 9 days

Avg. Response Time 1 day

GGbet Casino Complaints

See all complaints for this casino

Withdrawal stuck on new

My $800 withdrawal is still stuck in 'New' status. I contacted customer support a few days ago and was told to wait because it's currently in the queue. However, it has been several days without any progress or updates. Could you please provide me with a specific timeframe instead of a generic answer? Exactly how much longer do I need to wait for my funds to be fully processed?

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$600

Ggbet delayed payment

Hello I need to file a complaint against ggbet for delayed withdrawal.
I placed my withdrawal on 14th may and withdrawal not received till now.
Their support is replying same thing everytime.
Withdrawal processed by them but I didn't received it till now.
My id 81868919.

My withdrawal reference id :- e1adeadf-0548-4f15-84be-27bf4fbe8b01.

Rejected

Payment overdue

GG.bet are trying to scam me off my hard earned money.

23/04/2026 I submitted a withdrawal of 65.7 USD, it is currently 4 days and still counting without it be paid. Whenever I chatted with their support their response are always the same excuses, I have waited enough now I am afraid that I might lose my money if care is not taken, I have tried all I could for them to pay me my money still they never.

When I go through their terms and conditions it was stated that withdraw only takes 24 hours, however my withdrawal has long exceeded.

Below are the screenshot of their response concerning the issue.

Resolved

$66

Withdrawal transactions

I have problems with my withdrawal transactions.

They have already been successful several times, even though I did not receive the funds in my wallet.

They have told me the funds will arrive shortly, but the funds are still missing

It's already been a few days since I have been complaining about this and no action has been taken.

Receipt no.

fb013018-0c6b-40e1-a08a-8367153fbf9e

12468e83-ab0a-4d23-bb23-f7ed80051dfe

My gcash number 09456773178

Resolved

₱4,000

Withdrawal requests remain unprocessed despite 1000 USDT limit compliance and repeated technical reasons

I am filing this complaint against GGbet Casino regarding my account which has been placed under a betting limit, making me unable to open the live chat window and contact support.

Account details:

< personal information removed >

• Account ID : 77111155

Current situation:

• My account has fully completed KYC verification and all turnover/wagering requirements.

• On March 31, 2026, after winning several bets on the same day, my account was immediately placed under a betting limit.

• I am completely unable to open the live chat support window.

• I submitted a withdrawal request for 2000 USDT on March 31, 2026. However, on April 1, 2026, the withdrawal was rejected with the reason “technical reasons”.

• Since then, I have made multiple additional withdrawal attempts, all of which were also rejected. The withdrawal IDs are as follows:

b2e8691e-c987-4e02-8b41-b5b01ffab9f7

8a4aed6c-5cb8-448d-9267-efc771153f81

3d824bac-693a-45c2-958c-1fd48262e99e

894012e5-66cc-4030-83f7-75da425c2d33

293fedee-436f-4318-b8c0-9fd982435256

• I have initiated multiple withdrawal requests, each strictly under the 1000 USDT per transaction limit. However, none of these withdrawals have been processed or paid out.The withdrawal IDs are as follows:

a737d308-a954-4d0c-a0b9-73555af85f97

83d81605-8f56-4a43-8f01-ad5764fdb3cd

3b0771df-4cd9-46a6-85ee-13857e8f3cbd

cf2f3310-3f62-4d37-86bb-46f55dd77bce

235231f0-3dcf-411e-96f0-558f659f6c32

2e3d4f43-fd09-4840-acd5-f51671bb2025

aa2d1730-a057-4a9e-b2fc-0b20821ab6f7

cf7dd6f2-4e05-4b13-b354-500c82556701

50a45683-13aa-4375-a9ef-833403da7a03

I have already contacted [email protected] multiple times via email, requesting the immediate processing of my withdrawal, but have received no resolution or clear timeline to date.

My demand: I request that GGbet Casino immediately:

1. Process all withdrawal requests I have initiated and ensure the remaining funds are fully paid out.（7404USDT）

2. Provide a specific and concrete timeline for when the withdrawals will be received, rather than dismissing the issue with vague “technical reasons”.

I have attached the following evidence:

Current balance

Live chat error message

Withdrawal request confirmation

The latest support email received on April 2, 2026 (claiming “being processed” with no action)

Copies of all previous emails sent to [email protected]

I look forward to a prompt resolution through the AskGamblers Casino Complaint Service.

18h left

$9,404

Withdrawal 2700 euro

Hello AskGamblers Team,

I am filing a complaint against GG.BET (Account ID: 77235563) regarding a systemic delay in withdrawals. My account is fully verified.

In late February, I attempted to withdraw 450 EUR twice (Visa/Bank), but after 3 weeks of no action, I was forced to cancel and try a smaller amount. On March 11th, I requested 50 EUR via Skrill (Transaction ID: 89e8795a-8ef1-4fcb-b2a5-33746811ec6d), which has been stuck on "New" status for 13 days.

Support confirmed on March 21st (Janice) that there are "NO issues" with my withdrawal, yet it remains unpaid. I have pro-actively provided proof of ownership for my ePay.bg and Skrill accounts. I believe the casino is intentionally stalling my 2700 EUR balance.

I request your assistance to help me receive my funds.

Regards,

66h left

€1,500

Unreasonable withdrawal delay and shifting responsibility

I am filing this complaint against GG.BET regarding a withdrawal of approximately $1,000 USD that has been delayed for over 10 days without a valid explanation.

Detailed Timeline:

March 1st: I requested a withdrawal via Binance Payout.

March 3rd: After the initial 48-hour window, the status changed to "In Progress."

March 4th: Customer support informed me that the funds were sent to the payment provider. They stated a firm deadline of March 9th, 23:59 UTC for the funds to arrive.

March 10th (Present): The deadline has passed. Support now claims the delay is due to "technical reasons" and cannot provide any specific timeframe for resolution.

The Issue:
I have been a loyal and active user of GG.BET for three years. I have completed all necessary KYC procedures, and my account is in good standing. Both live chat and email support continue to provide scripted responses, blaming the "payment provider" while offering no proof of the transaction or a concrete solution.

As a veteran user, I find this "technical issue" excuse unacceptable. The lack of transparency and the failure to meet their own stated deadlines is deeply concerning.

Desired Outcome:
I request GG.BET to immediately process my withdrawal

Resolved

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Transaction ID 169c8961-14e5-4c89-bc58-e7c2b9432d5b

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