GGbet Casino - I am waiting for my withdrawal and no help

Hi GG.bet Casino Please respond right away, saw the recent complaints. Many complaints are similar to mine, this goes to show that you guys are not really fixing withdrawal issues right away. This is probably a type of delaying tactic of yours to maintain good cashflow.

Dear
Rrave18,

We checked the information, including the last withdrawal attempts (8d68e­8e7­-c5­fe-­40a­8-9­e00­-f7­09f­539­e66b, 940e69­8d-­f43­5-4­79d­-b1­4e-­9ec­6b7­8d16ab, 846302­f7-­721­9-4­a2b­-aa­0f-­7a6­a2b­198758 ), for a total of 140 USD. That were created from 01.10.2024 to 03.10.2024. We are sorry that you experienced some inconvenience while withdrawing funds to your account.

We would like to inform you that we are currently experiencing technical difficulties with the GCash withdrawal method. Before, you could really easily and quickly withdraw funds through this method, but unfortunately, there are technical difficulties at the moment. We are actively working to resolve these issues, but for now we recommend using other available withdrawal methods.

We want to assure you that our team always works with maximum transparency. We are committed to providing you with the best service possible, and we are sorry that you had doubts about our intentions.

Thank you for your understanding and patience!

Kind regards,
GG.BET team

940e69­8d-­f43­5-4­79d­-b1­4e-­9ec­6b7­8d16ab
940e69­8d-­f43­5-4­79d­-b1­4e-­9ec­6b7­8d16ab

These got rejected again.

I was able to withdraw the 90 usd. the only remaining is 50 usd, please fix asap.

Transaction ID: 8d68e8­e7-­c5f­e-4­0a8­-9e­00-­f70­9f5­39e66b

Dear
Rrave18,

We draw your attention to the fact that, unfortunately, you have not fully followed our recommendations regarding the withdrawal process. Previously, we recommended using a different withdrawal method. However, you chose the same withdrawal method. Fortunately, the transactions went through successfully, however your current transaction ( 8d68e8­e7-­c5f­e-4­0a8­-9e­00-­f70­9f5­39e66b ) for $50.00 is currently in progress and unfortunately we cannot affect its progress at this stage.

However, we may offer to reverse this transaction so that you can create a new withdrawal request. However, we strongly recommend using another output method to ensure maximum reliability and speed. If you use the same method, we cannot guarantee the successful completion of the transaction.

Sincerely,
The GG.BET team

Dear GG.bet Casino,

Your response is respectfully not making any sense, I chose the Gcash withdrawal method again and it was successfully withdrawn (50$ and 40$) Those are the once who got rejected today so I do not have a problem with that.


The problem that I have is the remaining 50$ that was requested to be withdrawn 2 days ago which is still in progress (Take note this was rejected from 5 days ago as well)

If that gets rejected again ok I will use a different withdrawal method but I do not see why I have to since I got the withdrawals from the same payment method with no issues.

BOTTOM LINE IS: Fix your withdrawal system as I have experienced (Not only me as far as I researched) that this has been an ongoing issue.

This gives us thought and question your credibility as an online casino. And from my point of view and this is my opinion, you are withholding winnings from your bettors and giving excuses like there was a technical difficulty with our system etc.

Transaction ID: 8d68e8­e7-­c5f­e-4­0a8­-9e­00-­f70­9f5­39e66b

Dear Rrave18,

We sincerely regret the circumstances that have led you to express dissatisfaction. According to our system, you have successfully used our services and withdrawn funds without delays or issues for over a year.

As we have explained, there are currently technical difficulties with the GCash payment method. The fact that your recent transactions were successful is merely a fortunate coincidence. Unfortunately, the method has not yet returned to normal operation, and delays are possible. Your reaction is understandable, but we are striving to provide you with the most accurate information.

Regarding your current transaction, the situation remains unchanged. You may either wait for the transaction to be completed or we can try to cancel it. Unfortunately, we cannot predict the exact timeframe for completion, as the method is still not functioning as expected.

Please rest assured that we are actively working to resolve this situation. Our customers are important to us, and we will do our best to prevent similar delays in the future. However, it's important to note that payments involve a complex system of interconnections between various providers and systems, so not everything is fully within our control.

We hope for your understanding and assure you that we are committed to resolving your issue as quickly as possible. However we will be unable to assist effectively without your cooperation.

Sincerely,
GG.BET team

"According to our system, you have successfully used our services and withdrawn funds without delays or issues for over a year."

This is not true at all. I have had numerous of payout issues throughout the years and it have come to the point that I know how your style is. Please cancel it and I will use a different payment method.

Dear Rrave18,

We sincerely regret that you encountered a situation that caused your dissatisfaction.

As we have already explained, there are indeed technical difficulties with the GCash payment method at the moment. We appreciate that you heeded our recommendation to change your withdrawal method and are happy to report that all withdrawals are now successful.

Thank you very much for your patience and understanding!

Sincerely,
GG.BET team