GGbet Casino - Delayed payment and incorrect information

Dear @stevend33,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

The amount of the withdrawal is Eur515.37. Today i have resubmitted the withdrawal as requested by support to put it through my Visa instead - I have never made a deposit by Visa but I've done it as requested. The payment has now been split into two. 1 payment for 400 and another for 115.37. None of this makes any sense but there you go.

Happy to say GGBet have paid my winnings and this issue can be closed off. While I'm grateful about this outcome I don't understand what is going on with the payments side of GGBet. Why couldn't it be processed through Skrill? Also I've never been asked for any verification documents and this seems strange too. The whole thing caused a lot of stress and I'm not sure I would care to repeat the process which is a shame as there are a lot of good points about the Casino. Thanks for your assistance Askgamblers.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.