Complaint #140 GGbet Casino

Delay and long time withdrawl

By riceshirtricemoney

1 year ago

I have requested withdrawal on the 04.04.2025 with 6 transactions (due to the technical limit for a single transaction).

It has been 12 days since then. However, the withdrawal status has not changed until today. The status of the transaction is shown as "New", which means the transaction has not been processed by the finance team yet; this is very unusual.

No specific timeframes or transaction status are given from the customer support chat service after countless times contacting.
The total amount of withdrawal for 4 transactions = 15.000.000 VND or equivalent to $580.38 USD

Please help me.

Disputed Casino GGbet Casino

Reason Delayed payment

Amount $580.38

Discussion

AskGamblers

• Support Team

1 year ago

Dear @riceshirtricemoney,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

GGbet Casino

• Representative

1 year ago

Dear
@riceshirtricemoney

We have carefully reviewed the information, and I can confirm that all four of your withdrawal requests have been successfully processed and are currently marked with the status "Finished".

Should you have any further questions or require assistance, feel free to reach out — we’re here to help.

Best regards,
GG.BET Team

GGbet Casino

• Representative

1 year ago

Dear
@riceshirtricemoney

Thank you for your message and for staying patient — we truly appreciate your calm and respectful approach.

At the moment, your withdrawal request is still being processed and remains within our standard review flow. Please rest assured that everything is proceeding as expected, and we are closely monitoring the transaction on our side as well.

We completely understand that waiting is never easy, and we're here to support you throughout this process.
Thank you again for your understanding, and we wish you a smooth and pleasant day ahead.

Best regards,
GG.BET Team

riceshirtricemoney

1 year ago

Dear @GGBet,
I am still patiently waiting from you guys, and hope @Askgamblers still keep this complaint of mine, thank you very much and wish you all a very energetic and productive day at work.

GGbet Casino Complaint Stats

Resolved 70 / 70

Avg. Amount $2,539

Avg. Complaint Duration 9 days

Avg. Response Time 1 day

GGbet Casino Complaints

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My $800 withdrawal is still stuck in 'New' status. I contacted customer support a few days ago and was told to wait because it's currently in the queue. However, it has been several days without any progress or updates. Could you please provide me with a specific timeframe instead of a generic answer? Exactly how much longer do I need to wait for my funds to be fully processed?

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Their support is replying same thing everytime.
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My id 81868919.

My withdrawal reference id :- e1adeadf-0548-4f15-84be-27bf4fbe8b01.

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GG.bet are trying to scam me off my hard earned money.

23/04/2026 I submitted a withdrawal of 65.7 USD, it is currently 4 days and still counting without it be paid. Whenever I chatted with their support their response are always the same excuses, I have waited enough now I am afraid that I might lose my money if care is not taken, I have tried all I could for them to pay me my money still they never.

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Below are the screenshot of their response concerning the issue.

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They have already been successful several times, even though I did not receive the funds in my wallet.

They have told me the funds will arrive shortly, but the funds are still missing

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Receipt no.

fb013018-0c6b-40e1-a08a-8367153fbf9e

12468e83-ab0a-4d23-bb23-f7ed80051dfe

My gcash number 09456773178

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Withdrawal requests remain unprocessed despite 1000 USDT limit compliance and repeated technical reasons

I am filing this complaint against GGbet Casino regarding my account which has been placed under a betting limit, making me unable to open the live chat window and contact support.

Account details:

< personal information removed >

• Account ID : 77111155

Current situation:

• My account has fully completed KYC verification and all turnover/wagering requirements.

• On March 31, 2026, after winning several bets on the same day, my account was immediately placed under a betting limit.

• I am completely unable to open the live chat support window.

• I submitted a withdrawal request for 2000 USDT on March 31, 2026. However, on April 1, 2026, the withdrawal was rejected with the reason “technical reasons”.

• Since then, I have made multiple additional withdrawal attempts, all of which were also rejected. The withdrawal IDs are as follows:

b2e8691e-c987-4e02-8b41-b5b01ffab9f7

8a4aed6c-5cb8-448d-9267-efc771153f81

3d824bac-693a-45c2-958c-1fd48262e99e

894012e5-66cc-4030-83f7-75da425c2d33

293fedee-436f-4318-b8c0-9fd982435256

• I have initiated multiple withdrawal requests, each strictly under the 1000 USDT per transaction limit. However, none of these withdrawals have been processed or paid out.The withdrawal IDs are as follows:

a737d308-a954-4d0c-a0b9-73555af85f97

83d81605-8f56-4a43-8f01-ad5764fdb3cd

3b0771df-4cd9-46a6-85ee-13857e8f3cbd

cf2f3310-3f62-4d37-86bb-46f55dd77bce

235231f0-3dcf-411e-96f0-558f659f6c32

2e3d4f43-fd09-4840-acd5-f51671bb2025

aa2d1730-a057-4a9e-b2fc-0b20821ab6f7

cf7dd6f2-4e05-4b13-b354-500c82556701

50a45683-13aa-4375-a9ef-833403da7a03

I have already contacted [email protected] multiple times via email, requesting the immediate processing of my withdrawal, but have received no resolution or clear timeline to date.

My demand: I request that GGbet Casino immediately:

1. Process all withdrawal requests I have initiated and ensure the remaining funds are fully paid out.（7404USDT）

2. Provide a specific and concrete timeline for when the withdrawals will be received, rather than dismissing the issue with vague “technical reasons”.

I have attached the following evidence:

Current balance

Live chat error message

Withdrawal request confirmation

The latest support email received on April 2, 2026 (claiming “being processed” with no action)

Copies of all previous emails sent to [email protected]

I look forward to a prompt resolution through the AskGamblers Casino Complaint Service.

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Detailed Timeline:

March 1st: I requested a withdrawal via Binance Payout.

March 3rd: After the initial 48-hour window, the status changed to "In Progress."

March 4th: Customer support informed me that the funds were sent to the payment provider. They stated a firm deadline of March 9th, 23:59 UTC for the funds to arrive.

March 10th (Present): The deadline has passed. Support now claims the delay is due to "technical reasons" and cannot provide any specific timeframe for resolution.

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Desired Outcome:
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