Complaint #10 GGbet Casino

Account wrongly closed when trying to withdraw funds

By Hubert B.

4 years ago

Please check what is happening in GG.bet, which has recently started blocking user accounts - including mine. They claim that I have made a lot of registrations, but it just so happened that it was my first adventure with this casino, hence my surprise when the account was blocked after the withdrawal request. The only data that was verified was the telephone number, which of course could not be used earlier in GG.bet because the verification would be ineffective. I used their services for a few days, until I ordered two withdrawals - the first for PLN 200, the second for PLN 50, and the account still had PLN 66 - as I hoped, for further play. Unfortunately, a few minutes later the account was blocked for reasons unknown to me. Support provides only brief information that the account has been blocked due to multiple registrations, but does not provide data when registration took place, e-mail address, etc. I suspect that they are not giving them because they simply do not have them and are lying, so I don't have to withdraw my winnings.

I demand that you, as the company that supports GG.bet, reliably check whether the casino's position is true, and unblock my account and pay out winnings.

I am available in case you need additional information about the case.

Disputed Casino GGbet Casino

Reason Terms violation

Amount zł250

Discussion

AskGamblers

• Support Team

2 years ago

Dear @hubson77,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

GGbet Casino

• Representative

2 years ago

Hello all,

Dear hubson77,
According to paragraph 5.5.1 of GG.BET's rules, registering multiple accounts is strictly prohibited. If such a violation is detected, our Antifraud team typically decides to block the account.
ccording to our privacy policy, disclosing details regarding multi-account violations is prohibited. It was confirmed that the accounts belong to the same individual, rather than separate persons.
Later, our Antifraud department conducted an additional data review and requested verification of your account. After you provided all the required information, the verification process was successfully completed.
Your account has been unblocked and is now verified.
We are pleased that you remain our client and are happy that everything was resolved successfully.

Dear Askgamblers team,
Thank you very much for cooperation.

AskGamblers

• Support Team

2 years ago

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of GGbet Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

AskGamblers

• Support Team

4 years ago

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

GGbet Casino Complaint Stats

Resolved 78 / 78

Avg. Amount $2,506

Avg. Complaint Duration 11 days

Avg. Response Time 1 day

GGbet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 65 out of 65 complaints in this category have been resolved.

This operator's average complaint duration is 11 days, while the average duration across all operators is 8 days.

GGbet Casino Complaints

See all complaints for this casino

My withdraw 50 USD is delayed

Hi,

I have a problem with GGbet.

I have been waiting for my withdrawal of 50 usd 8 days.

Last time, withdraw all of them, mostly within 1 day, then we will get the fund. From live chat operators, I only get the same answers. Hope u can help me with this casino.

Transaction ID: 591ac360-72ad-4db2-a3f1-b34c4ba3d3e7

Resolved

$150

Uncredited Deposit GG BET Account 86323340

Dear AskGamblers Team,

I am filing this formal complaint against GG.BET regarding an uncredited deposit issue that has been unresolved for over 30 days.

Here are the details of the transaction:

- Casino Operator: GG.BET

- Account ID: 86323340

- Deposit Amount: 29,946 ARS (approx. $20 USD)

- Gateway Transaction ID / Payment Number: a9fdd56c-ee44-4d9f-84f6-094772caebbc

- Additional Reference: 564212e5-9383-4f65-bead-d7cf1881a2a4

Despite successfully processing the payment through their payment gateway (Payshield) and having the corresponding proof of transfer, the funds were never credited to my casino balance, which remains at $0.00. I have contacted GG.BET customer support multiple times regarding this matter. However, I have only received repetitive template responses, vague excuses regarding name discrepancies, and zero actual assistance or resolution.

I kindly request the assistance of the AGCCS team to mediate this case so that GG.BET either credits the funds to my account or issues a full refund. All relevant proofs (payment receipt, gateway payment screen, balance screenshots, and support chat transcripts) are attached to this complaint.

Thank you for your time and support.

Best regards,

< first name removed >

80h left

$29,946

Withdrawal pending payment 15days

They have been delaying withdrawal of 30usd saying technical reasons.

ID 41056219

Still the same response, only deposit is instant here. If ur looking for a proper withdrawal find other casinos. They are not processing withdrawal and support always says it's currently payment processing by payment provider, even they don't have any idea what to do.

Resolved

$30

Withdrawal keeps being delayed

Jul 26: tried withdrawing but was rejected after 1 day was cancelled due to "technical reasons"

ref: c3669b80-1301-4965-b7ad-4040f1deefac

July 29: tried withdrawing again but it is still being processed

ref: 0828fee1-5cc8-4d1c-aaff-3c544f9b76ed

ref: 677ac9e0-9cd3-4dee-ae1f-c253bbcc0c50

Tried following up with customer support every day, but their answer has been the same: that it has been processed by the payment provider.

I have been a user of this site for years now, and I have only experienced this hell of a withdrawal now.

Their withdrawals usually take 30-60 minutes, but when I win big, they make it hard to withdraw my funds.

I do not recommend this site to new players because they make it very hard for you to get your withdrawal

I will keep updating this every day until I get my funds

Resolved

₱30,000

Delayed payment

My withdrawals are stuck in the "New" status, not even getting processes by GGBet. It has been over two weeks now, and im getting the same generic response from support "Every withdrawal is handled separately, which may require some time for confirmation.
However, please be assured that we are doing our best to process it as soon as possible." I have asked for on estimate for the arrival of my funds, but they refused to/ were unable to give me one. I am not getting any updates or anything. My account is fully KYC verified, and i am in the highest possible leauge on GGBet. Support even told me that my account status is normal, and good for withdrawals.
I am hoping that the AskGamblers team can help me resolve this issue.
Thank you in advance!

Resolved

€4,000

Complaint regarding second delayed payment

Hello AskGamblers Team,

This is my second time filing a formal complaint against GGBET due to their persistent and malicious withdrawal delays.

I submitted a withdrawal of 2,876 CNY on June 17 and another one of 2,500 CNY on June 18.

(Account ID and Transaction ID have been provided)

As of today, both of these transactions are still stuck in the "under review/verification" stage. Every single time I reach out to their customer support for an update, I am met with nothing but useless, robotic, and copy-pasted responses.

My account has been fully verified before, and I have successfully deposited and withdrawn funds multiple times without any issues.

I hope the AskGamblers team can intervene once again to investigate this unfair treatment

Thank you for your assistance.

Resolved

CN¥5,376

Withdrawal stuck on new

My $800 withdrawal is still stuck in 'New' status. I contacted customer support a few days ago and was told to wait because it's currently in the queue. However, it has been several days without any progress or updates. Could you please provide me with a specific timeframe instead of a generic answer? Exactly how much longer do I need to wait for my funds to be fully processed?

Resolved

$600

Ggbet delayed payment

Hello I need to file a complaint against ggbet for delayed withdrawal.
I placed my withdrawal on 14th may and withdrawal not received till now.
Their support is replying same thing everytime.
Withdrawal processed by them but I didn't received it till now.
My id 81868919.

My withdrawal reference id :- e1adeadf-0548-4f15-84be-27bf4fbe8b01.

Rejected

Payment overdue

GG.bet are trying to scam me off my hard earned money.

23/04/2026 I submitted a withdrawal of 65.7 USD, it is currently 4 days and still counting without it be paid. Whenever I chatted with their support their response are always the same excuses, I have waited enough now I am afraid that I might lose my money if care is not taken, I have tried all I could for them to pay me my money still they never.

When I go through their terms and conditions it was stated that withdraw only takes 24 hours, however my withdrawal has long exceeded.

Below are the screenshot of their response concerning the issue.

Resolved

$66

Withdrawal transactions

I have problems with my withdrawal transactions.

They have already been successful several times, even though I did not receive the funds in my wallet.

They have told me the funds will arrive shortly, but the funds are still missing

It's already been a few days since I have been complaining about this and no action has been taken.

Receipt no.

fb013018-0c6b-40e1-a08a-8367153fbf9e

12468e83-ab0a-4d23-bb23-f7ed80051dfe

My gcash number 09456773178

Resolved

₱4,000