Ag Awards

Futuriti Casino - Payment problem

Complaint Info
Disputed casino Futuriti Casino
Reason Verification issues
Posted on May 23, 2014

Good day.

The casino Futurity I wanted to choose my paycheck I sent them there a copy of my ID card and credit cards.

The payment did not send me a email came to me, in which they write, they still want to send a copy of another document to be řidičskýho card, but I do not have, nor any other document.

I only have an identity card. Can I ask you to resolve this case. Thank you. < surname removed >

Posted on December 12, 2013

Good afternoon!

The player Ruzena < surname removed >( < email removed> ) send us only ID card and photo just one of BC(Banking card), but she used another one.

For fully identification account in the futuriti casino player need to send us:

1. Any other document containing her first and last names (not ID card or passport), for instance a driver’s license, invoice for the Internet, medical record, international passport etc.

2. A high-quality photo showing your full face and id/passport in your hands in expanded form, all information in the document must be clear and readable.

3. Photo of bankinig card *********9006

Please send us other doc's to: [email protected]


5.2. By agreeing to the Terms you authorise us to undertake verification checks as we may require ourselves or may be required by third parties (including, regulatory bodies) to confirm your identity and contact details (the "Checks").

Do not hesitate to contact us!

Posted on May 23, 2014

AskGamblers Complaints Team have been informed by the management of Futuriti Casino that this issue has been solved and player received the money long time ago.

Dear @Růžena,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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