upon playing the casino and enjoying the many games on offer and making a few deposits i finally won some money..
upon trying to withdraw these funds......
1- my first withdrawl was cancelled by the casino.. no reason given at all,
i called up and they claimed they had phone issues - theire live chat wasnt working either.
so i wait and wait and end loosining some more money before cashing out.
again on cashing out futriti have thrown up excuse after excuse..
they asked me for my documents for my small win.... but they accept my deposits hassle free no questions asked !!!!!!
i provide all the documents - they deny they recieved them.. i send them again.. 3 days later they want the documents again claiming the file size is too small.. the file size was huge.. full screen images.. sadly the casino is choosing to open the file in a small file size and keep on denying me my money..
ive rung up 9 times... its "that dpeartment is dealing with it, but they clsoed now etc
its excuse after excuse
i then recieve an email telling my accounts are blocked.. they closed it down i cannot log in or anything..
according to futuriti i had two accounts.. one ive never used to gain or deposit money into.
i dont even claim the bonuses in my account and simply deposit my own funds and take my chance..
what really offends me is the service.. the rude attitude..the attiude of we are not paying you your money
its been almost a week now and im still no nearer to withdrawing my funds..
infact now they blocked and closed my account im stuffed..
due to the offshore location theire is no way or getting my money..
i am gutted totally gutted. i had planned to treat my kids to a west end show in london as a xmas treat..
sadly as they wont pay me i wont be able to afford it as it is several hunsred pounds.
what also disgusts me is how the casino accept your deposits as they card processing hasd to legally check the card is your upon depositing.. this has never casued me an issue as im a genuine customer ..
im truly gutted..
i can only stress to EVERYONE DO NOT PLAY THIS CASINO AS YOU WILL NOT GET PAID OUT.. ALSO THE RUSSAIN CALL CENTRE IS A BIG CONCERN.. AS RUSSIA/ UKRAINE IS WELL KNOWN FOR SCAMS FOR CASINOS AND HIGHLY UNTRUST WORTHY.
again im gutted so gutted.