Complaint #1 Futuriti Casino

non payout of winnings

By hsm01

11 years ago

Message on forum

Upon playing the casino and enjoying the many games on offer and making a few deposits i finally won some money.

Upon trying to withdraw these funds.

1- my first withdrawl was cancelled by the casino.. no reason given at all,

i called up and they claimed they had phone issues - theire live chat wasnt working either.

so i wait and wait and end loosining some more money before cashing out.

again on cashing out futriti have thrown up excuse after excuse..

they asked me for my documents for my small win. but they accept my deposits hassle free no questions asked !!!!!!

i provide all the documents - they deny they recieved them.. i send them again.. 3 days later they want the documents again claiming the file size is too small.. the file size was huge.. full screen images.. sadly the casino is choosing to open the file in a small file size and keep on denying me my money..

ive rung up 9 times... its "that department is dealing with it, but they clsoed now etc

its excuse after excuse

i then recieve an email telling my accounts are blocked.. they closed it down i cannot log in or anything.

according to futuriti i had two accounts.. one ive never used to gain or deposit money into.

i dont even claim the bonuses in my account and simply deposit my own funds and take my chance..

what really offends me is the service.. the rude attitude..the attiude of we are not paying you your money

its been almost a week now and im still no nearer to withdrawing my funds..

infact now they blocked and closed my account im stuffed..

due to the offshore location theire is no way or getting my money..

i am gutted totally gutted. i had planned to treat my kids to a west end show in london as a xmas treat..

sadly as they wont pay me i wont be able to afford it as it is several hunsred pounds.

what also disgusts me is how the casino accept your deposits as they card processing hasd to legally check the card is your upon depositing.. this has never casued me an issue as im a genuine customer ..

im truly gutted..

i can only stress to everyone do not play this casino as you will not get paid out. Also te Rusian call centre is a big concern.

Again im gutted so gutted.

Disputed Casino Futuriti Casino

Reason Verification issues

Amount €400

Discussion

AskGamblers

• Support Team

12 years ago

We were informed by the casino that this issue has been solved and player received his money long time ago. @hsm01, please confirm.

hsm01

12 years ago

According to futuriti im a fraudster. yes a fraudster..

ive sent all my documents, passport old and new copy ,3 debit cards back and front and my drivers license..

i then received an email telling my account is blocked - futuriti email me asking me to explain why i have a duplicate account, ididnt know i idid and never used or won any money. i always used my main account deposited probably 10-20 times never having any issues at all..

im bombarded with promo texts in russian whcih is very annoying

i then won 400 euros, upon making a withdrawl futuriti stated coming with all the excuses.

they ask me to explain to appeal so i did this and being very honest as ive nothing to hide or gain..

they refuse to respond now.. but they respond to normal players who have no issues as my friend emailed them and they responded within 2 minutes. very polite and friendly.

on my emails from futriti it says please contact us at any time we are to help etc.. they will not take my phone calls nor will they respond to any emails now..

my verification was 7 days as per dennis's email and then it becomes 2 weeks, nows it 3 weeks and so and so..

i can see clearly they futuriti are doing their best ignore me in the hope i will go away.

i will not go away as i have done nothing wrong..

i have also received emails from other froum users also complaining about futuriti not paying out.

Futurity does everything in their power to accuse you being a fraudster when you are not.

its a rogue casino and clearly not genuine..

i will be the first to apolgise if im wrong but clearly with holding my money when i was regular is somewhat very two faced.

i deposited in good faith and they accdept my money very happily but then once then need to pay you out the nightmare begins..

it very sad that a casino has to steal 400 euros .. hardly 400000 euros ...

more fool them as i would have continued playing as idi like their games platform,,

now im a fraudster... im not who i say i am.....how strange as ive been myself for 38 years now as per my identification.. even my bank will tell you this..

i awaiting their next email telling me my bank has confirmed im a fraudster...

this i willl laugh at then submit a court claim against one way ltd in cyprus for slander and libel and my money plus costs..

this casino needs to learn to respect people instead of ripping them off..

they will ignore in the hope you go away..

Futuriti Casino Complaint Stats

Resolved 6 / 6

Avg. Amount $217

Avg. Complaint Duration 79 days

Avg. Response Time 3 days

Futuriti Casino Complaints

See all complaints for this casino

I need help with the casino

hi i deposited 5 euro and got a bonus of 10 spins with this casino

i got Lucky and won some money so i requested pay out but after 2 days i was with my brother and played some more after a whole night of playing i was up 350 euro's not spectaculour but for me it was enough.

i requested payout and after they asked me i send in my documents then the troubles started

they claim that i have a duplicate account 1 with my username the other with my brothers username but we are 2 DIFFERENT PEOPLE they closed my account directly .

after my explanation they said it was being reviewd by a special commision 2 weeks later i got a email that i could take my 10 euro's back with a warning that if i played with the 5 euro's i would have a big problem with them and thats it

this not only anti social but simply a scam can please anyone tell me where to send my complaints because i wont have a good nightsleep before this is resolved

I hate this kind of dishonousty

im sick of it

< name removed >

**************@hotmail.com

Resolved

€350

3 months and still no payment?!

More than a month and a half I won at the casino 350 eur, requested payment, they are paid from my casino account but I have not yet received the money in the bank.

Resolved

€350

Payment problem

Good day.

The casino Futurity I wanted to choose my paycheck I sent them there a copy of my ID card and credit cards.

The payment did not send me a email came to me, in which they write, they still want to send a copy of another document to be řidičskýho card, but I do not have, nor any other document.

I only have an identity card. Can I ask you to resolve this case. Thank you. < surname removed >

Resolved

Futuriti are a nightmare - no support and very annoyed

seems this casino comes up a few time.. this casino is awfull..

i played the casino and won several thousand euro's and played the play through on the bonus.i proceed to withdraewl my funds..
i am then ignored totally and futurti have not paid me .. its been a 5 weeks now and this is the worst casino ever..

some called anthony and his colleague dennis seeem to be the only people who work in this casino.

i just want my money - it is alot money and get the feeling futuriti dont pay out people...

ive read other postings and seems they dont respond to this forum wither unless its £50 ot some small amount..

come on futuriti pay me my money so i can buy my new car with it..

i never thought for one minute futuriti was fraudulent casino but clearly it is..

Resolved

lied they processed my only 50 euro lol

Number 1 Scam Futuriti casino was making trouble my pay out only 50 euro from last 2 weeks.After send them my photo holding Id they told me they had processed my only 50 euro 3 days ago but I know very well they did n't do that. Several times contacting with support (though they are worst support I ever seen) they confirmed me I should receive my payment but its absolutely nothing in my eco payz balance. Moreover ecopayz support had been confirmed me they did n't receive any payments from FUTURITI casino from last 3 days where it should show within 1-2 hours if somebody transfer into there. So, its very easy to guess what are they really practicing by the name of casino!!! They are very interesting too so I wanted to post this complain for all players to make them aware and recommend them stay far away from this scam.Thank you.

Resolved

€50