Hello first of all i am very happy that i am member to your site and wish you can help me with my problem.
Lets take the things from the beginning.
On 19 October i made my registration to Exclusive Bet casino with username Bul3Adr4.
I make a deposit 150 euro via method Neteller.I played Blackjack 2 bets each 75 euro
and i lost.
After that i claim the welcome bonus via chat.I receive the bonus another 150 euro and
continue to play in slot games and specific Andre the Giant with 12,5 euro each bet per spin.
After i made about 600 spins my winnings was ended 3656 euro.I finished the wagering and request for a withdrawal via Neteller the amount 2300 euro.
On 22 October they send me a email asking documents verification.I reply them and
send that documents my ID and a utility bill.
The documents has been verified as they told me via chat on 25 October and it takes
3-10 business days to receive the money.
On 29 October i try again and speak on live chat about the withdrawal because they
return back the cash out.They told me that must be made some more verification and
inform me via email for an update.
Next on 01 November i sen them email to ask if i can request for a new withdrawal,i dont get any answer from them.
Next day on 02 November i spoke live chat they told me that verify is done and i can ask
for a new cash out.I made a new one again 2300 euro via Neteller.
I waiting for 5 days and 07 November i spoke again on chat about the pending withdrawal and they told me to wait for an update.
I spoke again and last time on 11 November when i login to my account and noticed that my balance was zero.They told me that my account has similarity with other accounts and for this reason the money i have deposit have been sent back to my Neteller account the amount 150 euro.And the winnings from that deposit has been cancelled.
This is all the details i have until now and i asking for your help please to find a solution in that issue.