I have been playing on Next Casino for a while, deposited and played in excess of £500 and decided to ban myself from their casino group. A few days later I began playing on another casino, Casino Luck, I made just two deposits here before realising it was part of the group I requested to be banned from. I do not think it is fair that these deposits were allowed as a responsible casino should not have accepted the deposits. They do not amount to much in total but I would like the two deposits that were made after the ban was requested to be refunded.
I have emailed their customer support and they stated I should contact their license holder, as per their request and askgambler's advice I have done this but have not received a reply. The email was sent on the 25th of June which is more than enough time to respond, so I am not expecting a response from them via email. I am unsure what else I can do other than open a public case regarding this issue.
I will attach the email response I received below.