Ag Awards

Euro Palace Casino keeps my winnings

Complaint Info
Disputed casino Euro Palace Casino
Reason Verification issues
Posted on May 16, 2014

Hello my name is Vasiliki Eleni Nastou . I saw from your site the bonus offer for first deposit of Euro Palace Casino, so i signed up at Euro Palace casino at 24/04/2013 . I made a deposit of 615 Euro i received a bonus of 615 Euro . I played the slots Thunderstruck 2 and Break da bank again . After i finished the required wager i had balance 5042 Euro so i made a withdrawal of 2000 Euro . I received an email after two days , asking for verification documents . I send them my identification card and a bill from my house . Then i received an email saying my account is locked and i should contact them to resolve this issue . I contacted them from live chat and they said me that my account has been locked due to to the nature of the discrepancy, also they said that they wont provide any further information and that my winning have been confiscated and will not be paid. neither my deposit . Please help me get my money that i won .

Posted on May 24, 2013

This player was identified and confirmed by our team of professional investigators as committing account fraud. The investigation's findings were clear-cut and do not leave any room for doubt. The fraud department is audited and assed by eCogra who ensures that the casino operates honestly, behaves responsibly and provides player's protection. All investigations are properly logged, monitored, registered and audited. Anyone unhappy with an investigation may log a dispute with eCogra by sending an email to [email protected].

Posted on May 27, 2013

I have not make any fraud , i will make a dispute to eCogra.

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