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Euro Palace Casino - Refused $27,000 payment, blocked account, zero info

UNRESOLVED
Complaint Info
Disputed casino Euro Palace Casino
Reason Declined payment
Amount $ 27067
xinyi Canada
Posted on December 9, 2019

Hi there:

Euro Palace casino locked my account for no reason when I was still waiting for my $27067 withdrawal. Hopefully I can get help from AskGamblers with my online casino account and withdraw issues.

I registered my account on Nov 25 at Euro Palace Casino and starting my online gaming right away. I was lucky enough that ended up winning upwards to $27067. I choose to stop playing and submit my withdraw request on Nov 26. Since all my verification documents has been verified. I thought withdrawal should be processed after 24hours pending. I start to contact casino thought their live chat since Nov 28 ask about my withdrawal processing status, they told me that my withdrawal request has been sent to their operation department, will be processed soon. I choose to trust them and keep waiting my withdrawal. During the period of Nov 28 to Dec 05, I almost checking with their live chat everyday trying to find out what's my withdrawal status, as I mentioned above, always get back with the same answer and they ask me to wait for their email and response which I never receive any feedback from them. I have no idea what's going on and why took so long to process my withdrawal.

Until Dec 05, I found that I can't login to my account. I was so upset since I still haven't got my withdraw yet. I contact their live chat support and I was shocked that they locked my account with no reason and no explanation, they also said the account has been locked by their management team decision and my withdraw will not be processed. This is definitely fraud. What an annoying and unfair. They don't deserve to be trusted. Please help!

xinyi Canada
Posted on December 9, 2019

Here is the proof of my withdrawal.

xinyi Canada
Posted on December 13, 2019

It's been almost over a week, I still didn't receive their response. I do believe this is how they treat their customers. Dear askgambler members, make sure never gamble with their online casinos, they are fraud group and they don't deserve to be trusted.

AskGamblers
Posted on December 13, 2019

Dear Euro Palace Casino,

Please let us know if there's some update regarding this case.

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