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Endless account checking and no paying


I won in Winpalace Casino in May. They paid me $1000, but my third withdrawal was declined in June and they sent me an email about my account was chosen "randomly" for security checking and it might take up to 90 business days.

It is expired on 5 November, I have $2397 still what I would like to get. I went to live chat on 6 November, here is the conversation:

Megan: Welcome to WinPalace! This is Megan. Can you please provide me with your User Name and how may I assist you?
evasanb: hello
evasanb: evasanb is my username
evasanb: my account was chosen for security checking in July. 90 business days has expired yesterday. Could you tell me what the result is, and can I make withdrawal now?
Megan: Just a moment please.
evasanb: ok
Megan: You can place a withdrawal request
Megan: Finance department will check and get back for you
evasanb: cool, thank you very much
******

I made the withdrawal on 6 November. After waiting two weeks I saw today that the withdrawal was declined yesterday.

It is very strange, I don't think that review is really an investigation or something similar, because it should have a result after 5 months. Please help me to get my winnings.

evasanb is my username.
Disputed Casino WinPalace Casino
Amount $2397

Discussion

User name

Hi Evasandor,



Sure. My personal email address is: ******­*[a­t]a­ffa­cti­ve.com


Best regards,

User name loyalty-level-2
Money is received, thanks to Clara!
Complaint is solved.

@Clara: could you give me your email address?
User name
Hi Evan,


the payment will be properly sent within the next 72 working hours.

Apologize for the delay.

Bests!
User name
Hi,


Just received the update from finance. Informed that the payment will be processed within the next 72 working hours.

Best regards ;)

WinPalace Casino Complaint Stats

Resolved 36 / 86
Avg. Amount $861
Avg. Complaint Duration 78 days
Avg. Response Time 3 days

WinPalace Casino Complaints

See all complaints for this casino
405 Euros Payment declined
Last year (november/2014) I made a withdraw requested that was denied with the "90 business days review" excuse. So, i wait untill the end of this process and made a new withdrawal request in the amount of 405 Euros on 28/04. Two weeks later I received an email from James Corden, from the financial department, saying that "we could not approve your last withdrawal request since your activity in our casino recently has dramatically decreased." I really need your help to get my money. Here are the emails sent to me by them: [email protected] 27-11-2014 Para: ****@hotmail.com [email protected] Dear Miguel, I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account. This process might take up to 90 business days. As soon as we have any updates regarding your account we will inform you via email. We are sorry for the inconvenience. Sincerely, James Corton Finance Department De: [email protected] Enviada: terça-feira, 12 de Maio de 2015 10:42:21 Para: ****@hotmail.com Dear Miguel, Please kindly note that we could not approve your last withdrawal request since your activity in our casino recently has drastically decreased. In order to withdraw further winnings you should play more in our casino. We apologize for the inconvenience. In case you have further questions or concerns please feel free to contact us or visit our website to check our Terms and Conditions by clicking here. Best regards, James Corton Finance Department
Status solved Resolved
€405