I won in Winpalace Casino in May. They paid me $1000, but my third withdrawal was declined in June and they sent me an email about my account was chosen "randomly" for security checking and it might take up to 90 business days.
It is expired on 5 November, I have $2397 still what I would like to get. I went to live chat on 6 November, here is the conversation:
Megan: Welcome to WinPalace! This is Megan. Can you please provide me with your User Name and how may I assist you?
evasanb: evasanb is my username
evasanb: my account was chosen for security checking in July. 90 business days has expired yesterday. Could you tell me what the result is, and can I make withdrawal now?
Megan: Just a moment please.
Megan: You can place a withdrawal request
Megan: Finance department will check and get back for you
evasanb: cool, thank you very much
I made the withdrawal on 6 November. After waiting two weeks I saw today that the withdrawal was declined yesterday.
It is very strange, I don't think that review is really an investigation or something similar, because it should have a result after 5 months. Please help me to get my winnings.
evasanb is my username.