What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Recent Searches

Clear

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Dreams Casino - Won't pay since 6th Sep

RESOLVED
Complaint Info
Disputed casino Dreams Casino
Reason Delayed payment
Amount $ 422
Karmamjholmes South Australia
Posted on November 27, 2020

Around 7 escalations each time told just wait max time frame 3-5 days . Been hearing this every week for months every week I check up after designated time frame. Every Document received and approve every one I speak to just says same thing. No one will answer why or ever give any reason whatsoever. This is beyond a joke nearly 3 months. Was told on 8th October -not to contact them back just wait for payout team will be sorted in 3-5 days . Constantly told max time frames and continues to keep saying escalation made 3-5 days no progress and nothing changes still no Matter how many times I ask noone will give any reason.

AskGamblers
Posted on November 27, 2020

Dear @Karmamjholmes,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on November 30, 2020

Hi Frances--

I apologize for the frustration you've been experiencing with this.

You'll be pleased to know that your payment was sent to our processor, this morning: 11/30 Paid $422 + no Service Fees for transaction 82966798. I would expect the funds will reach your account, early next week (possibly sooner).

Regarding the shortfall from your requested withdrawal amount, this is because you used a bonus to help build your withdrawal. All bonuses are non-withdrawable and as such, removed from your total withdrawal amount.

All the best,

Tawni

AskGamblers
Posted on December 4, 2020

Dear @Karmamjholmes,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy