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Dreams Casino - Withdrawal still pending and zero communication

RESOLVED
Complaint Info
Disputed casino Dreams Casino
Reason Delayed payment
Amount $ 2500
Amykeny Texas
Posted on February 22, 2021

On February 3rd, I requested a withdrawal from Dreamscasino, $2500 (less the bonus). I completed the HOOYU documentation process and I was approved. I also completed the required credit card form authorization, explaining I only use Bitcoin for payment. The documentation process was identical to Captain Jacks’ casino so I also emailed a selfie photo holding a local paper with the date shown. I have sent messages via chat, spending a great deal of time repeating/holding for a response to be put off and told to expect a call back within the next couple of days. I inquired as to the best phone number to call for my questions only to be told that they no longer have phone customer support. I still have not been asked for my Bitcoin wallet address for payment. After almost three weeks, I’m still waiting to find out why my withdrawal hasn’t funded or what I still need to provide to close this request.

AskGamblers
Posted on February 22, 2021

Dear @Amykeny,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Amykeny Texas
Posted on February 22, 2021

The withdrawal amount for dreamscasino is $2500.

Amykeny Texas
Posted on February 25, 2021

Dreamscasino sent funds today. Case completed and closed. Thank you very much Dreams for settling this withdrawal concern. Thank you Askgamblers.

AskGamblers
Posted on February 25, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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