Complaint #160
Dreams Casino
Withdrawal approvals delayed again
7 years ago
On 1-29-18 I won big and made three separate withdrawal requests for $2500, $2500 and $2000.30, respecting the "$2,500 will be approved per pay period" limit at Dreams. The first request was approved on 2-15 and I received it on 2-21; awesome! The remaining two requests have not been approved yet, Am I missing what is meant by "pay period"? It would seem that the second request would have been reviewed and approved if appropriate on 2-22?
On 1-31 I won again, requesting $2500 and $1,362.48 then on 2-12 I won again, requesting $1,751.98. Because of this unbelievable luck and a recent interaction with Tawni (thank goodness for her---she's an angel getting these things taken care of!) I emailed Tawni directly to see if there was anything additional I needed to do (it would appear not, as the first withdrawal was approved and paid) but haven't heard back from her directly; hoping she can help get this straightened out. Of course I realize that Dreams isn't going to approve all of these before their deadlines, however since the 2nd request is still not reviewed/approved I wanted to be pro-active about this.
On 1-31 I won again, requesting $2500 and $1,362.48 then on 2-12 I won again, requesting $1,751.98. Because of this unbelievable luck and a recent interaction with Tawni (thank goodness for her---she's an angel getting these things taken care of!) I emailed Tawni directly to see if there was anything additional I needed to do (it would appear not, as the first withdrawal was approved and paid) but haven't heard back from her directly; hoping she can help get this straightened out. Of course I realize that Dreams isn't going to approve all of these before their deadlines, however since the 2nd request is still not reviewed/approved I wanted to be pro-active about this.
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