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Dreams Casino - Winning not paid

79 hours left for Dreams Casino to respond.
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Complaint Info
Disputed casino Dreams Casino
Reason Declined payment
Amount $ 8291.4
Posted on September 25, 2021

I have several withdrawal pending since July 16th totaling 8291.40 and I have sent several email, called lots of time and they had made several escalation regarding my withdrawals and I still waiting. I know my documents are valid because they have sent one payment but nothing since then. I would like to be paid all my winning as for I plan on moving out of state and I do not want to go though updating all before I move.

AskGamblers
Posted on October 1, 2021

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers
Posted on October 11, 2021

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Posted on October 15, 2021

Hi Sherry--

I am so incredibly sorry that I'd missed this. :-(

Here's an update on the payments issued, so far...

10/4 Paid $2480 + no Service Fee for transactions #86596505 ($927.00), #86596509 ($1,553.00). According to tracking, this payment was delivered to you on 10/5.

10/14 Paid $2473 + no Service Fee for transactions #86683709 ($830.00), #86683719 ($1,643.00). I would expect to have tracking for this, towards the middle of next week. Once I receive your tracking, I'll be back with another update, along with news on your next payment.

Have a great weekend,

Tawni

Posted on October 15, 2021

Thank you so much for resolving this

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