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Dreams Casino - No winnings after 65 Days

RESOLVED
Complaint Info
Disputed casino Dreams Casino
Reason Delayed payment
Amount $ 1800
Posted on January 20, 2021

Ive made numerous contacts pretty much every 3-5 days.Its been 66 Days now.I have provided all chats and proof of withdraw.All my banking was okayed.They just keep telling me 3 more days.They said they would escalate and send to the escalation team.I understand it takes a few feeks but this is getting crazy.

Posted on January 21, 2021

Well i havent been contacted but i see as of this morning my withdraw was approved will update when i recieve it.

Posted on January 25, 2021

Hi Shelly--

I apologize for the frustration you've been experiencing with this.

You'll be pleased to know that your withdrawal was sent to our processor, Friday: 1/22 Paid $1650 + no Service Fee for transactions 83696049 ($450.00), 83696056 ($1,200.00). I would expect you'll find the funds in your account within the next few days.

I wish you all the very best,

Tawni

Msmd03 Canada
Posted on January 25, 2021

Tawni,
Thank you for the resolution.

Shelley

AskGamblers
Posted on January 25, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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