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Dreams Casino - No payout since August

RESOLVED
Complaint Info
Disputed casino Dreams Casino
Reason Delayed payment
Amount $ 2500
Posted on October 21, 2021

For most of this year I have been trying to withdraw my winnings ($5000) from Dreams casino via two $2500 Bitcoin withdraw requests. What happens is I submit my identification documents and once they’re approved, I put in a withdraw request for $2500. The request then sits there until my documents expire and then I have to resubmit everything and try again.

I have been in touch with live chat customer service reps many times - 3 times since August alone, and each time the service rep tells me they’ll expedite my request and an account manager will be in touch.

I have yet to hear from an account manager (and I’ve tried emailing the casino directly) and my $2500 request (resubmitted August 28th) is still pending.

At this time, my identification documents are showing as verified/approved.

Posted on October 23, 2021

Dreams has finally paid out the amount requested in my first withdrawal.

AskGamblers
Posted on October 25, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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