Ag Awards

Dreams Casino - Long wait for winnings

Complaint Info
Disputed casino Dreams Casino
Reason Delayed payment
Amount $ 575
Posted on November 29, 2018

On the 13/10/2018 i won $575 using a 250% bonus depositing $30. ( Withdrawal ID 2185262) 4:46:32am. I have contacted the casino a couple of times and keep getting told that there are withdrawal timeframes and that I will receive the money soon. They are way over their own timeframe that they state on their website. Please help with this unfair delay. Regards Daniel

Posted on December 2, 2018

You again??? ;-)

Congrats on your latest win--I've already gone ahead and put in the request for payment to be issued. I expect this will be sorted for you, tomorrow.

As soon as I have confirmation this has been done, I'll be back with an update.

I hope all is well for you,


Posted on December 2, 2018

Hi Tawni, yes i seem to have lucky runs. Thankyou for replying so quickly. Look forward to hearing from you again. Regards Daniel Smith

Posted on December 5, 2018

Dear Dreams Casino,

Please let us know if there's some update regarding this case.

Posted on December 6, 2018

Hi Tawni, thanks for resolving this issue. Thanks askgamblers for the very useful platform that you provide for all of us players. This issue is resolved. Regards Daniel < surname removed >

Posted on December 6, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy