Complaint #211 Dreams Casino

Getting paid becomes mission impossible

By Dana S.

5 years ago

Back in July of 2020 I requested a withdraw in the amount of $1100. The company refused to do an international wire transfer even after me sending proof the my bank does do international wire transfers. After going back and forth with this company they finally issued me a check on Aug. 27th. For the amount of $935.03. The check did not arrive for almost a month. I took the check to the bank around Sept. 22nd. My bank DID NOT refuse the check but the said they would send the check off to collect the money and as soon as it was cleared thru the Bank of Montreal then it would be deposited into my account. The check has been at the Bank of Montreal for almost two months now and still hasn't been cleared. I've been fighting to get this money for over four months now and would like to get this issue resolved. Dreams casino has stopped responding to my emails and I feel I have no other options then to file major complaints against them.

The company has not responded my last 3 or 4 emails and I can't seem to get any answers from anyone .

I went to their website to find out who the regulator that licenced your casino or the name of the gambling commission that oversees the site. And I found the CDS dispute form. So I filled it out and tried to submit it but I get an internal server error that says "There is a problem with the resource you are looking for and cannot be displayed".

I just don't know what to do about this.

Disputed Casino Dreams Casino

Reason Declined payment

Amount $1100

Discussion

AskGamblers

• Support Team

5 years ago

Dear @Rdy4heaven,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dreams Casino

• Representative

5 years ago

Hi Dana--

When you receive the letter, you can either scan it or take a photo of it using your smartphone. Use the same email address which you used to contact me, yesterday.

Regarding re-issuing of your payment, it would absolutely need to be done via wire. There is one concern, however, as I believe you are using Bank of the West. Unfortunately, our processor cannot issue payment to this particular bank, so you would need to have another bank account, elsewhere. If you need to open a new account, please contact me beforehand so I can give you the best banking options in your area.

Thanks,

Tawni

Rdy4heaven

• Wyoming

5 years ago

I'm sorry. I'm just so frustrated with all of this. It has been on going for months now. All's I know is what the people at my bank tells me. They said after I deposited it they send it to their main center which then sends it to the Bank of Montreal where it's been for weeks. Yesterday I was told that the bank of Montreal couldn't make contact with the people who issued the check so they was sending it back. My bank manager said as soon as they receive the check back he would write me the letter I requested but it could take a few days. So as soon as I get the letter I will get it to you. But how do I get the letter to you? And once you get the letter and re-issue payment can you just do a wire transfer?

Dreams Casino

• Representative

5 years ago

Hi Dana--

I understand your frustration and I sincerely want to help you. I've explained what is required going forward, but instead you are making threats.

Further, what you are stating makes little sense. Banking is done electronically, which means your bank is physically holding the check--it has not been sent anywhere.

This is genuinely a very simple issue to resolve if you will simply provide the letter from your bank manager (as I've described in my previous reply). If you are unable/unwilling to do so, we will issue the stop payment on the check, but the $250 fee will be removed in your re-issued payment.

This is up to you at this point. As I've said, I do want to help, but making threats is really counter-productive.

Tawni

Dreams Casino Complaint Stats

Resolved 176 / 182

Avg. Amount $4,141

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Dreams Casino Complaints

See all complaints for this casino

33 days and still waiting

Hello, I put in a $2,500 withdrawal request on February 15th, and it was finally approved on March 3rd. That equaled 12 business days.

I am still waiting for my withdrawal. It's been 13 business days since it was approved. Customer support told me that if I didn't receive it by March 17th, contact them and they will have it escalated.

I waited a couple of extra days and contacted them.

I got an email saying that escalations usually take 24-72 hours???

The only reason it's escalated in the first place is because of them. This is beyond frustrating!

Please help!

Thanks!

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Rejected

Delayed payment 1475 USD

My payment is overdue.

I have been through this before with the Inclave casinos, and you guys always get my payment to me proficiently.

I submitted my withdrawal on the 15th of Oct., and it was approved on the 20th of Oct. Today is the 28th.

They told me it should have been paid by now.

I have been through this dance before with them, and you were my lifeline. I was hoping you could do it for me again.

Thank you again for the service you provide for our small community.

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My withdrawal was approved on the 19th of November 2024.

My withdrawal of 760.05 was approved on the 19th of November 2024. On the same day I got an email saying my payment was coming. Well, to no one’s surprise that never happened and I still didn’t get paid. Contacted the casino’s customer support and as usual they told me the complaint will be escalated however that never does a thing. I would appreciate some help with the issue!
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Will not verify my ID

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Rejected

Payment Delay 2500 USD

I have been in contact with them about my withdrawal.

It stated it would take 5 days then they moved to further.

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No update on withdrawal request of 2033$

Hello!

I placed a withdrawal request on the 9th of April at dreams casino. On April 13th, I contacted support & was informed I didn't complete my playthrough and I must do so to receive my withdrawal. Before placing the withdrawal request on the 9th, it did show my playthrough was complete.

I completed the playthrough on the same day when I contacted support. It's past 5 days & I'm still waiting for an update on my withdrawal request.

Withdrawal amount

2033

Resolved

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Waiting on withdrawal of 2500

So I requested a withdrawal In March and it was approved April 2nd and I’m still waiting for payment. I have contacted the casino over and over and keep getting told different things. It’s Bitcoin so it should be instant when paying out this way, I contact the casino and get told to come back in a month and whatever else etc this has become so frustrating and honestly I don’t know how they even keep their business

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Dreams casino - No response withdrawal approved not received

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Resolved

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