Ag Awards
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Dreams Casino - ''Express'' withdrawal payment delayed

RESOLVED
belindajj United Kingdom
Posted on September 17, 2018.

Submitted withdrawal 8th September and was offered an express withdrawal payment. when i asked to check the status today the chat advisor said they hadnt received my wire transfer details. strange as it wouldnt allow me to request the withdrawal without putting these details in. ive done it again but feel im getting the runaround and dont want conned out of $400

Posted on September 21, 2018.

Hi Belinda--

I apologize for the difficulties you've been having with this--I'm certain I'll be able to have this resolved for you.

I've looked into your account and I'm unable to locate your documents, as well as your wire details (I've just sent you an email regarding this). Once I receive your reply with all of the necessary bits, I'll be able to have your withdrawal issued without delays.

All the best,

Tawni

belindajj United Kingdom
Posted on September 21, 2018.

all requested documentation was sent on 8 September. Then has been sent again several times. Additional info was asked for yesterday and the email stated it was the last piece of info required. Everytime I am contacted by someone different they never seem to know anything. My case has also been escalated 4 times. Its getting me down

Posted on September 24, 2018.

Hi Belinda--

As you're aware, we now have everything in order and I've requested your payment be sent off to our processor, today.

I'll be back once I have confirmation this has been sorted...

Tawni

belindajj United Kingdom
Posted on September 26, 2018.

Tawni has been great but until the money is in my account I wont be 100% satisfied

belindajj United Kingdom
Posted on September 26, 2018.

The money is in my account. Thanks so much to Tawni who sorted this for me x

AskGamblers
Posted on September 26, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy

Try your luck with top-rated casinos on the market!

You have been inactive for 90 seconds