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Dreams Casino - ''Express'' withdrawal payment delayed

RESOLVED
belindajj United Kingdom Message
Posted on 17 September 2018

Submitted withdrawal 8th September and was offered an express withdrawal payment. when i asked to check the status today the chat advisor said they hadnt received my wire transfer details. strange as it wouldnt allow me to request the withdrawal without putting these details in. ive done it again but feel im getting the runaround and dont want conned out of $400

Posted on 21 September 2018

Hi Belinda--

I apologize for the difficulties you've been having with this--I'm certain I'll be able to have this resolved for you.

I've looked into your account and I'm unable to locate your documents, as well as your wire details (I've just sent you an email regarding this). Once I receive your reply with all of the necessary bits, I'll be able to have your withdrawal issued without delays.

All the best,

Tawni

belindajj United Kingdom Message
Posted on 21 September 2018

all requested documentation was sent on 8 September. Then has been sent again several times. Additional info was asked for yesterday and the email stated it was the last piece of info required. Everytime I am contacted by someone different they never seem to know anything. My case has also been escalated 4 times. Its getting me down

Posted on 24 September 2018

Hi Belinda--

As you're aware, we now have everything in order and I've requested your payment be sent off to our processor, today.

I'll be back once I have confirmation this has been sorted...

Tawni

belindajj United Kingdom Message
Posted on 26 September 2018

Tawni has been great but until the money is in my account I wont be 100% satisfied

belindajj United Kingdom Message
Posted on 26 September 2018

The money is in my account. Thanks so much to Tawni who sorted this for me x

AskGamblers
Posted on 26 September 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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