Dreams Casino problems again

Previously I played at Dreams, sometimes won, and ALWAYS had issues with withdrawals. Once they added insult to injury by not allowing me to use bonuses (because they felt I was too good at slots---how the hell can you be "good" at something so random???), I stopped playing there.

Recently I looked up Dreams again and as they bumped me up to VIP2 and were allowing bonuses again, I started playing again. On 11-6 I put in a request for a withdrawal of $2,500.00. It has still to be approved.

1. Email sent on 11-6 with all required information

2. 11-16 spoke to live chat who said I needed to send the information to someone else. Second email

3. 11-21 again spoke to live chat who said I needed to send the information to someone else--he also told me the following: "(06:55:39) Reggie Fernandez: I can also confirm that your documents are complete and verified so there should be no problem.

(06:55:45) < full name removed >: But the best thing that I can do right now is to forward an escalation for your withdrawal to be expedited."

AND: "(07:16:41) < full name removed >: No worries, I have followed up this one. We deeply appreciate your patience with the process and urge you to hang tight. Please rest assured that you will receive the full amount due to you.

(07:17:23) < full name removed >: What kind of timeframe are we talking about?

(07:17:35) < full name removed >: This is the standard time frame but I am hoping that your transaction will be completed earlier than expected."

THIRD EMAIL IS SENT.

4. 11-22 received an email from Jade Avery saying they were missing two documents: a consent signed by the cardholder (the card I use is on a joint account with my 80-year old mother who no longer wanted to have an account by herself in case anything should happen to her)---THAT I understand, and we sent it with the response;

and a copy of a card (front and back) which had NOT been used to make the deposit related to this withdrawal. I sent what was requested, including the card that wasn't used

FOURTH EMAIL SENT (see attachment for the FULL email content)

5. TODAY I get ANOTHER email, this one from < full name removed > (support center) stating "I see we already have bank details on file for Key bank but you’re submitting different account number. Could you please clarify?"

FIFTH EMAIL SENT indicating that my CURRENT Key Bank Account number is listed in the previous 4 emails. My name, address, bank, bank address, etc. etc. are all exactly the same, so what the hell do they need CLARIFICATION for?????

I'm sorry to be rude, but I am SO done with these people. Can you please help?