Complaint #289 Dreams Casino

Dreams casino owes me 4 withdrawals

By ArkansasDJ

3 years ago

I joined these casino's because they offered "immediate" withdrawals. Some other casino's take forever to pay (if they ever do) and I specifically joined here because they advertised these immediate withdrawals. Everything was fine for a couple weeks and I had a withdrawal or two without any problems. Then all of a sudden the way I had to request a withdrawal changed and that's when my withdrawals stopped. I have no idea why this changed. I didn't see anything different on the site, they still offered immediate withdrawals but I wasn't getting them. I hadn't exceeded the monthly limit either. This new type of withdrawal would be fine if they followed their own terms which says "all withdrawals will be handled in 5 business days" which is obviously not the case. I have 4 seperate withdrawals for $2500 each

I tried withdrawing many times earlier in June and each time a after I went through the hassle of putting the requests in, I would check back a few days later only to find out the withdrawals were "cancelled" and the fund returned to my account. Each time I would ask why and all I was told was to submit it again. Finally the last round of requests has stayed pending for several days but I still expect it to get cancelled for some unknown reason before it gets paid.

Disputed Casino Dreams Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Dreams Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dreams Casino

• Representative

3 years ago

Hi _____???

After doing a deeper check into your 'documents,' it's clear that you have intentionally misled our casinos--we have NO idea who you are...

Before going further into this, I'd like to present you with our clear-as-day terms and conditions, as they pertain to whoever you are:

GENERAL TERMS & CONDITIONS FOR MEMBERSHIP

12. The Casino reserves the right to void any winnings and confiscate any balance in your casino account in any circumstances that we deem to be going against these terms and conditions, including:

3. If you provide incorrect or misleading registration, account or identification information;
12. If during the account validation and withdrawal process it comes to light that you have been banned or otherwise censured for fraud or causing financial loss through abuse of casino policy in this or any of our sister brands.

23. If you are found to be cheating or attempting to defraud the Casino, or if you make untrue and/or malicious comments regarding the Casino's operation; the Casino reserves the right to publicize your actions together with your identity and e-mail address, as well as to circulate this information to other casinos, banks, credit card companies, and appropriate agencies.

---

You opened accounts with 16 of our casinos within a 14-day period. With each new registration, you were consistent with all of your information (albeit falsified). This is the same address appearing on your falsified utility bill, as well as your bogus driver's license.

You registered 429 xxxxxx Street, AR, as your address. As it turns out, this address does not even exist. This was confirmed by the city's police as well as the city's Hall of Records.

Further, the utility bill you presented show's Craighead Electric as your electricity provider. This is so interesting, as Craighead does not service the city where your non-existent address is located.

There are other bits that we found to prove that you are not at all who you say you are, however, this information is really irrelevant at this point. The fact that you've presented our casinos with falsified documents is all that is required for us to ban ALL SIXTEEN of your accounts and void ALL withdrawal requests and excess funds in your playing accounts.

I've already sent AskGamblers management all the volumes of evidence necessary to prove that what I've stated is 100% accurate.

Just a head's-up--I will not respond to any replies to this complaint or any emails from you. There is absolutely nothing to discuss with this.

Tawni

AskGamblers

• Support Team

3 years ago

Dear Dreams Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

ArkansasDJ

3 years ago

Someone from the payment provider is working on it. She asked me to send in a bill again which I’ve done, I’m just waiting to hear back on when they will do the payouts

Dreams Casino Complaint Stats

Resolved 176 / 182

Avg. Amount $4,141

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Dreams Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 173 out of 178 complaints in this category have been resolved.

This operator's average complaint duration is 16 days, while the average duration across all operators is 8 days.

Dreams Casino Complaints

See all complaints for this casino

33 days and still waiting

Hello, I put in a $2,500 withdrawal request on February 15th, and it was finally approved on March 3rd. That equaled 12 business days.

I am still waiting for my withdrawal. It's been 13 business days since it was approved. Customer support told me that if I didn't receive it by March 17th, contact them and they will have it escalated.

I waited a couple of extra days and contacted them.

I got an email saying that escalations usually take 24-72 hours???

The only reason it's escalated in the first place is because of them. This is beyond frustrating!

Please help!

Thanks!

Resolved

$2,500

Need help with Verification for wallet and ID and Live chat dont work

I’m having an issue I sent $10 worth litecoin to my dreams casino wallet it went through on site end but it doesn’t verify the Wallet and it won’t also let me confirm my ID and I also having a problem with live chat when I click it it doesn’t pop up nothing, stuck verification page again I web had refreshed

Rejected

Delayed payment 1475 USD

My payment is overdue.

I have been through this before with the Inclave casinos, and you guys always get my payment to me proficiently.

I submitted my withdrawal on the 15th of Oct., and it was approved on the 20th of Oct. Today is the 28th.

They told me it should have been paid by now.

I have been through this dance before with them, and you were my lifeline. I was hoping you could do it for me again.

Thank you again for the service you provide for our small community.

Resolved

$1,475

Refusing to pay me my winnings 400$

The company is refusing to pay me. My winnings, I have room submitted over $400 worth of winning that are due to me and the company is doing everything they can do to not pay me the winnings. Stalling, giving me the runaround. Even after I deposited an $11 Fee to withdraw my mini. That's still I'm not allowing me to a job. The many or are we turning my deposit

Resolved

$400

My withdrawal was approved on the 19th of November 2024.

My withdrawal of 760.05 was approved on the 19th of November 2024. On the same day I got an email saying my payment was coming. Well, to no one’s surprise that never happened and I still didn’t get paid. Contacted the casino’s customer support and as usual they told me the complaint will be escalated however that never does a thing. I would appreciate some help with the issue!
Nikolett

Resolved

$760

Will not verify my ID

I have a winnings payout yet first they want to verify my documents. I have been sending them my documents for months and they have never verified. I can't speak to anyone that will help me. I just keep getting a run around from anyone I speak to on chat. My documents are valid. I have sent multiple emails.

Rejected

Payment Delay 2500 USD

I have been in contact with them about my withdrawal.

It stated it would take 5 days then they moved to further.

They have so-called escalated it twice and still nothing.

I'm VIP 4 and still have to wait so long.

My withdrawal is $2500. I dont understand why they say they will escalate it and that has a timeframe on it too.

Resolved

$2,500

No update on withdrawal request of 2033$

Hello!

I placed a withdrawal request on the 9th of April at dreams casino. On April 13th, I contacted support & was informed I didn't complete my playthrough and I must do so to receive my withdrawal. Before placing the withdrawal request on the 9th, it did show my playthrough was complete.

I completed the playthrough on the same day when I contacted support. It's past 5 days & I'm still waiting for an update on my withdrawal request.

Withdrawal amount

2033

Resolved

$2,033

Waiting on withdrawal of 2500

So I requested a withdrawal In March and it was approved April 2nd and I’m still waiting for payment. I have contacted the casino over and over and keep getting told different things. It’s Bitcoin so it should be instant when paying out this way, I contact the casino and get told to come back in a month and whatever else etc this has become so frustrating and honestly I don’t know how they even keep their business

Resolved

$2,500

Dreams casino - No response withdrawal approved not received

I made a deposit on March 9 2024 I played and requested a 1000.00 withdrawal. This was done via crypto. I was told it would be 72 hours then nothing. Then I spoke to someone and they said it was approved on the 19th of March and would be released to me within 72 hours I contacted them 4 days later and was told it's 7 to 10 days from the request which was on the 9th. I informed them of this and was told it was approved on the 19th of March and would be 72 hours I contacted them again after the 72 hours and was told 7 to 10 business days from approval on the 19th so here is it the 2nd of April it has been passed the 10 business days and now I can get no response to my chat requests or emails.

Resolved

$1,000