Ag Awards

Dreams Casino - Delayed withdrawal payment

Posted on August 29, 2018

I’m back again. I really thought the Casino was going to change, but not the case so it seems on payments. It’s been 30 days since my request for payment and I still have No response to emails. Owed $2,100 or thereabouts once bonus is removed. Could you please assist? Thanks

Posted on September 1, 2018

Hi Donna--

I've checked on this one and judging from the tracking, I'm guessing I'm likely giving you old news. ;-)

This payment was already sent off to our processor prior to this complaint being issued: 8/22 Paid $2072 + $40 Service Fee for transaction #60860156. From what I can see with the tracking, it appears you've made arrangements to have this delivered to you, this coming Wednesday.

Again, I apologize for the difficulties you've been having...

I wish you all the best,


Posted on September 2, 2018


That is correct. It’s like magic. I request your help and everything falls in place.

I did just file another compliant that I hope will post soon as well. That one has to do with not following through on agreed comp point max cash out. Hoping you are able to assist there as well.

I expect to have this current payment on Wednesday. I will let you know.

Thanks again.

Posted on September 5, 2018

Dear @Neverontym,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on September 5, 2018

I haven’t picked up the check yet, but I have received confirmation that a fed ex is waiting for pickup.

So yes, you can assume it is resolved since I won’t be able to get to pickup the check until tomorrow. If there is an issue I will resubmit.

Thank you for your help!

Posted on September 6, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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