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Dreams Casino - Delayed withdrawal approval and payment

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Justin61571 Illinois
posted on August 2, 2018.

Requested bitcoin withdrawal on 6/19 for $2500. I have been told several times "it has been escalated." I am also having issues at planet 7 with older withdrawals. I would like some resolution so I can move on.

Request ID: 2066265
Method: Bitcoin
Amount: $-2,500.00
Date: 7/19/2018 1:51:37 AM

My vip status has been stripped across all sites as well. Help

Dreams Casino
posted on August 5, 2018.

Hi Justin--

I've looked at this account and it appears we only have wire details listed, but you've requested Bitcoin. I've just sent you an email addressing this--please respond to the email so I can have your payment sorted.

Regarding your player status, unfortunately, this is not in my wheel house. What I can tell you is that player status is largely based on wins vs. losses--all online casinos (not just our group) operates in similar fashion. The best person to contact for this would be your VIP host (even if he/she is no longer your host). The host will be able to give you information on how to regain your previous status.

Tawni

Justin61571 Illinois
posted on August 7, 2018.

I responded to an email from Tawni with my bitcoin address approx 48 hours ago. I haven't received any funds related to this complaint.

AskGamblers
posted on August 11, 2018.

Dear Dreams Casino,

Please let us know if there's some update regarding this case.

Dreams Casino
posted on August 15, 2018.

Hi Justin--

I've just checked on your account and I do see your withdrawal was issued to your wallet, last week: 8/8 Paid $2226 Bitcoin (0.34063107) for transaction #60454897. ;-)

I wish you all the best,

Tawni

AskGamblers
posted on August 15, 2018.

Dear @Justin61571,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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This offer is not applicable to residents of Great Britain.

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