Ag Awards

Dreams Casino - Delayed withdrawal and getting no feedback from casino support

Complaint Info
Disputed casino Dreams Casino
Reason Delayed payment
Posted on October 18, 2019

So, couple of weeks ago I registered to dreams casino and claimed a no deposit 25$ coupon.
After successfully making required rollover requirements and verifying my documents my withdrawal request was accepted, 100$ was taken off my account.
But as far as I can tell it went nowhere. I wasn't even asked for my Neteller information.

I delivered them the payment information without them asking and inquired multiple times about this delay and the meaning of "manager withdrawal approved" on both contact emails listed on their site but haven't received any feedback from them. I find it unacceptable in this day and age to wait for an email over a week...

10/10/2019 10:48 AM Manager Withdrawal Approved! -$100.00
10/10/2019 10:48 AM Manager Withdrawal Requested -$100.00
10/10/2019 10:48 AM Neteller Withdrawal Declined $100.00
10/07/2019 01:28 PM Neteller Withdrawal Requested -$100.00
10/05/2019 06:00 PM Coupon '25BANKROLL' redeemed $25.00
10/05/2019 06:00 PM Coupon '25BANKROLL' requested

I dont understand any of this, manager withdrawal requested/accepted, hoping someone can explain and tell me what to expect, I'd appreciate it

Posted on October 22, 2019

Hi Leo--

I've looked into your account and I see you are from Croatia. Players from Croatia cannot withdraw from free chips:


A 'Manager Withdrawal' occurs when bonus funds are being removed from an account, in situations such as this. This is not an indication of a withdrawal approval to be paid.

I hope this clears this up...


Posted on October 22, 2019

Dear @skocko13,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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