Delayed payout of winnings totaling $90,000
I'll start off by saying that I have been a loyal Dreams Casino customer since 2016ish. I have probably deposited roughly 70k on this site... maybe more. I was a VIP level 3 until my last win... when it was revoked, which blows my mind. I have always tried to be patient with the payouts at Dreams. I understand that it takes time to go thru the documents, verify the payment info, etc. However it has been way over a month and I still have 35/36 withdrawals pending approval and have received zero payouts. I think one of my withdrawals was approved over a week ago but I haven't seen any money. I have tried to avoid filing a complaint with AskGamblers and have talked to customer service many times with the same result. It's always being escalated or give it two more days.. etc.
I'm very frustrated. I deposit here all the time and would continue to play here even tho I have been kind of treated unfairly by everyone I talk to just because I got a decent win. I feel like a third rate customer and I would think Dreams would cater to those of us that spend a pretty fair amount of money on the site. I get phone calls and emails from Dreams asking my why I am not playing lately. The reason is because I honestly feel like my payout isn't coming.
I have zero issue with it taking a reasonable amount to get my winnings. I know that there is a limit to what the processor can pay weekly. However the amount of time it takes to approve my withdrawals is getting a little out of hand. The amount of time it takes to get even one withdrawal is getting out of hand. I requested all of these withdrawals on the same night of my win.
$90,000 total. $87,500 left pending.
#289618822:30 PM 19/12/2020Wire Transfer
-2,500.00 $
#289618922:30 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619022:31 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619122:31 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619322:33 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619422:33 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619522:33 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619722:35 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619822:37 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619922:37 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620022:37 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620122:38 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620222:38 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620322:38 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620422:39 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620522:39 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620622:39 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620722:40 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620922:40 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621022:40 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621122:41 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621222:41 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621322:41 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621422:42 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621522:42 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621622:42 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621722:43 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621822:43 PM 19/12/2020Wire Transfer
-2,500.00 $
#289622022:43 PM 19/12/2020Wire Transfer
-2,500.00 $
#289622122:44 PM 19/12/2020Wire Transfer
-2,500.00 $
#289622222:44 PM 19/12/2020Wire Transfer
-2,500.00 $
#289622322:44 PM 19/12/2020Wire Transfer
-2,500.00 $
#289622422:45 PM 19/12/2020Wire Transfer
-2,500.00 $
#289622622:45 PM 19/12/2020Wire Transfer
-2,500.00 $
#289622822:46 PM 19/12/2020Wire Transfer
-2,500.00 $
Please help. Tawni has always been awesome about getting issues resolved in the past but this is a big one.
I'm very frustrated. I deposit here all the time and would continue to play here even tho I have been kind of treated unfairly by everyone I talk to just because I got a decent win. I feel like a third rate customer and I would think Dreams would cater to those of us that spend a pretty fair amount of money on the site. I get phone calls and emails from Dreams asking my why I am not playing lately. The reason is because I honestly feel like my payout isn't coming.
I have zero issue with it taking a reasonable amount to get my winnings. I know that there is a limit to what the processor can pay weekly. However the amount of time it takes to approve my withdrawals is getting a little out of hand. The amount of time it takes to get even one withdrawal is getting out of hand. I requested all of these withdrawals on the same night of my win.
$90,000 total. $87,500 left pending.
#289618822:30 PM 19/12/2020Wire Transfer
-2,500.00 $
#289618922:30 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619022:31 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619122:31 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619322:33 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619422:33 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619522:33 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619722:35 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619822:37 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619922:37 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620022:37 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620122:38 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620222:38 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620322:38 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620422:39 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620522:39 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620622:39 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620722:40 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620922:40 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621022:40 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621122:41 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621222:41 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621322:41 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621422:42 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621522:42 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621622:42 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621722:43 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621822:43 PM 19/12/2020Wire Transfer
-2,500.00 $
#289622022:43 PM 19/12/2020Wire Transfer
-2,500.00 $
#289622122:44 PM 19/12/2020Wire Transfer
-2,500.00 $
#289622222:44 PM 19/12/2020Wire Transfer
-2,500.00 $
#289622322:44 PM 19/12/2020Wire Transfer
-2,500.00 $
#289622422:45 PM 19/12/2020Wire Transfer
-2,500.00 $
#289622622:45 PM 19/12/2020Wire Transfer
-2,500.00 $
#289622822:46 PM 19/12/2020Wire Transfer
-2,500.00 $
Please help. Tawni has always been awesome about getting issues resolved in the past but this is a big one.
Dreams Casino Complaint Stats
Resolved
176 / 182
Avg. Amount
$4,141
Avg. Complaint Duration
16 days
Avg. Response Time
3 days
Dreams Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 173 out of 178 complaints in this category have been resolved.
This operator's average complaint duration is 16 days, while the average duration across all operators is 8 days.