Delayed payout of winnings totaling $90,000
I'll start off by saying that I have been a loyal Dreams Casino customer since 2016ish. I have probably deposited roughly 70k on this site... maybe more. I was a VIP level 3 until my last win... when it was revoked, which blows my mind. I have always tried to be patient with the payouts at Dreams. I understand that it takes time to go thru the documents, verify the payment info, etc. However it has been way over a month and I still have 35/36 withdrawals pending approval and have received zero payouts. I think one of my withdrawals was approved over a week ago but I haven't seen any money. I have tried to avoid filing a complaint with AskGamblers and have talked to customer service many times with the same result. It's always being escalated or give it two more days.. etc.
I'm very frustrated. I deposit here all the time and would continue to play here even tho I have been kind of treated unfairly by everyone I talk to just because I got a decent win. I feel like a third rate customer and I would think Dreams would cater to those of us that spend a pretty fair amount of money on the site. I get phone calls and emails from Dreams asking my why I am not playing lately. The reason is because I honestly feel like my payout isn't coming.
I have zero issue with it taking a reasonable amount to get my winnings. I know that there is a limit to what the processor can pay weekly. However the amount of time it takes to approve my withdrawals is getting a little out of hand. The amount of time it takes to get even one withdrawal is getting out of hand. I requested all of these withdrawals on the same night of my win.
$90,000 total. $87,500 left pending.
#289618822:30 PM 19/12/2020Wire Transfer
-2,500.00 $
#289618922:30 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619022:31 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619122:31 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619322:33 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619422:33 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619522:33 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619722:35 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619822:37 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619922:37 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620022:37 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620122:38 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620222:38 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620322:38 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620422:39 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620522:39 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620622:39 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620722:40 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620922:40 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621022:40 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621122:41 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621222:41 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621322:41 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621422:42 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621522:42 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621622:42 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621722:43 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621822:43 PM 19/12/2020Wire Transfer
-2,500.00 $
#289622022:43 PM 19/12/2020Wire Transfer
-2,500.00 $
#289622122:44 PM 19/12/2020Wire Transfer
-2,500.00 $
#289622222:44 PM 19/12/2020Wire Transfer
-2,500.00 $
#289622322:44 PM 19/12/2020Wire Transfer
-2,500.00 $
#289622422:45 PM 19/12/2020Wire Transfer
-2,500.00 $
#289622622:45 PM 19/12/2020Wire Transfer
-2,500.00 $
#289622822:46 PM 19/12/2020Wire Transfer
-2,500.00 $
Please help. Tawni has always been awesome about getting issues resolved in the past but this is a big one.
I'm very frustrated. I deposit here all the time and would continue to play here even tho I have been kind of treated unfairly by everyone I talk to just because I got a decent win. I feel like a third rate customer and I would think Dreams would cater to those of us that spend a pretty fair amount of money on the site. I get phone calls and emails from Dreams asking my why I am not playing lately. The reason is because I honestly feel like my payout isn't coming.
I have zero issue with it taking a reasonable amount to get my winnings. I know that there is a limit to what the processor can pay weekly. However the amount of time it takes to approve my withdrawals is getting a little out of hand. The amount of time it takes to get even one withdrawal is getting out of hand. I requested all of these withdrawals on the same night of my win.
$90,000 total. $87,500 left pending.
#289618822:30 PM 19/12/2020Wire Transfer
-2,500.00 $
#289618922:30 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619022:31 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619122:31 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619322:33 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619422:33 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619522:33 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619722:35 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619822:37 PM 19/12/2020Wire Transfer
-2,500.00 $
#289619922:37 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620022:37 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620122:38 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620222:38 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620322:38 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620422:39 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620522:39 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620622:39 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620722:40 PM 19/12/2020Wire Transfer
-2,500.00 $
#289620922:40 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621022:40 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621122:41 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621222:41 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621322:41 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621422:42 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621522:42 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621622:42 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621722:43 PM 19/12/2020Wire Transfer
-2,500.00 $
#289621822:43 PM 19/12/2020Wire Transfer
-2,500.00 $
#289622022:43 PM 19/12/2020Wire Transfer
-2,500.00 $
#289622122:44 PM 19/12/2020Wire Transfer
-2,500.00 $
#289622222:44 PM 19/12/2020Wire Transfer
-2,500.00 $
#289622322:44 PM 19/12/2020Wire Transfer
-2,500.00 $
#289622422:45 PM 19/12/2020Wire Transfer
-2,500.00 $
#289622622:45 PM 19/12/2020Wire Transfer
-2,500.00 $
#289622822:46 PM 19/12/2020Wire Transfer
-2,500.00 $
Please help. Tawni has always been awesome about getting issues resolved in the past but this is a big one.