Complaint #279 Dreams Casino

Almost 18 months passed, but no payment

By Chris S.

4 years ago

Dreams Casino

clscharklet

< Email removed >, < Phone number removed >

Subject: It shouldn’t take 18 months to get paid!

My original withdrawal occurred August 20, 2020 for $2500 - #2793362. I had submitted multiple requests for escalations throughout 2020-20201 over 12 months and Dreams allowed the paperwork to expire. I submitted my paperwork 3-4 times. Eventually, after a year of no movement or payment – Dreams moved my withdrawal from to active funds. I played those funds an requested a new withdrawal to the same checking account that Dreams had made previous payouts. After submitted the paperwork around April or May 2021, it was not until around mid-November 2021 that Dreams told me that they no longer dealt with my previous bank at all. Subsequently, I opened and requested two withdrawals below by Bitcoin.

Following up on my two Bitcoin withdrawals from November 21, 2021 totaling $4000.21:

#3105805 $2500.00
#3105806 $1500.21

History Presented:

10 pages of proof attached
More than 61 Chat Transcripts proof of communication trying to get paid since August 2020 (pages 1-4)
Individual breakdown of specific key events and still no payouts from Dreams (pages 5-10)
Multiple Emails sent:

a. help@dreamscasino.com
b. vipmanager@dreamscasino.com – Help ticket 150579115 and others
c. info@casinosupportcenter.com

Disputed Casino Dreams Casino

Reason Delayed payment

Amount $4000.21

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

clscharklet

• Mississippi

4 years ago

Askgamblers- assisted is a positive settlement of this complaint and it is settled. I have received payment from Dreams after 18 months. Thank you

AskGamblers

• Support Team

4 years ago

Dear @clscharklet,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dreams Casino

• Representative

4 years ago

Hi Christopher--

I sincerely apologize for the difficulties you've had with this. I wish you'd found me sooner. :-(

I'm very happy to tell you that your payment was issued to your wallet, Wednesday: 2/16 Paid $4000 (0.0916647) + no Service Fees Bitcoin for transactions #88344249 ($1,500.00), #88344248 ($2,500.00).

I wish you all the best,

Tawni

Dreams Casino Complaint Stats

Resolved 176 / 182

Avg. Amount $4,141

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Dreams Casino Complaints

See all complaints for this casino

33 days and still waiting

Hello, I put in a $2,500 withdrawal request on February 15th, and it was finally approved on March 3rd. That equaled 12 business days.

I am still waiting for my withdrawal. It's been 13 business days since it was approved. Customer support told me that if I didn't receive it by March 17th, contact them and they will have it escalated.

I waited a couple of extra days and contacted them.

I got an email saying that escalations usually take 24-72 hours???

The only reason it's escalated in the first place is because of them. This is beyond frustrating!

Please help!

Thanks!

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Delayed payment 1475 USD

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I have been through this before with the Inclave casinos, and you guys always get my payment to me proficiently.

I submitted my withdrawal on the 15th of Oct., and it was approved on the 20th of Oct. Today is the 28th.

They told me it should have been paid by now.

I have been through this dance before with them, and you were my lifeline. I was hoping you could do it for me again.

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Payment Delay 2500 USD

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Hello!

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I completed the playthrough on the same day when I contacted support. It's past 5 days & I'm still waiting for an update on my withdrawal request.

Withdrawal amount

2033

Resolved

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So I requested a withdrawal In March and it was approved April 2nd and I’m still waiting for payment. I have contacted the casino over and over and keep getting told different things. It’s Bitcoin so it should be instant when paying out this way, I contact the casino and get told to come back in a month and whatever else etc this has become so frustrating and honestly I don’t know how they even keep their business

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Resolved

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