Sorry you are disappointed with Dr Vegas and sorry you feel you received inadequate Customer Care support.
We've checked your chat and email correspondence with our Customer Care and can't find any indication of rude or unhelpful behaviour and are happy to share those with you in case you haven't kept records of the same.
As advised on chat and email, unfortunately, you haven't played Viva Vegas game for cash. The screenshot you have supplied clearly indicates that as there are no pound (£) signs next to the money amounts.
When playing for cash, there are pound (£) signs next to all monetary values; Balance, Win and Bet (please see the screen-shot attached).
As you have played in demo mode, there are no pound (£) signs next to Balance, Win and Bet amounts on your screen-shot (please check the screen-shot you have attached and the screen-shot of demo play I have attached).
The last game you have played for cash was Montezuma Mobile at 6.57am on the 30th October.
All rounds have been played in full and all payouts added correctly.
To make sure you are playing for cash, please make sure you have logged into your Dr Vegas account.
If you aren't logged in, you can only play in demo mode.
When you aren't logged in and you click on any game to play, you get an option of green button saying 'Real Play' and blue button saying 'Fun Play'.
If you click on Real Play, you must log in before playing. If you click on Fun Play, you don't log in, you play in demo mode (Please see attached screen-shot).
Hope this clarifies and clears misunderstandings.
Should you have any other questions or require any additional information, please do not hesitate to contact our Customer Care.