Complaint #14
Slotobank Casino
Refusing to Pay 1100euro, blocked account
10 years ago
Hello.
So this is story In 07/10/2014 im make deposit 23€ with 100% bonus and have summary 46€ . Im play in DOA with micro stake and go up to 200€ next go a little higher to 0.90€ and again hit Free spins with a locked wilds -> free spins give me 1300€ !!. In this moment im sit in 1450€ - Im continue play and meet my bonus wagering with 1100€ Real Money.
Im make withdrawal 500€ ( Biger was not possible in Slotobank) and in this moment problems starts....
First they roller back my 500€ to player accont - Im make withdrawal again and after 24h withdraw status change - in progres.... But after 48 h They delated all winings ( 1100€) from my players accont and stay me only with my deposit 23€.
After contact with live suport they tell me im broke max bet rulez *(10% of recived bonus - in this case max bet was 2.3€) But this was only excuse to try not pay winings beacose in all my sesion my max single bet was 0.90€.
Live chat agent say - im can send explain to slotobank email:support@slotobank.com. So im do this send complaints - explain and ask them why they dealted my winings and accuse me to broke max bet rulez if this is not true. ?!
And after this email they simple blocked me - Im back to Live chat and ask again whats happen in this casino - Agent say Its our checking procedure ( now finance need check your accont today you got answers in email.
This was not my first deposit in Slotobank so my accont was after veryfications)
Im dont recived any explain / any email - Money dealted from accont - Accont Frozen after im send email asking abaout my winings and now is over 3 weeks after this probles starts without resolved.
Im always was think casinos with Net Ent software offered high standards and are honest place to play - But this time I feel cheated:
-few times rolover back winings after put it in cashier
- dealted 1100€ winings
-false allegations abaout broke max bet rulez.
-blocked acces to account
Looks like Sloto bank have a lot more better masive bonuses then rest brands but is big problem when player meet wagering and try make withdrawal winings.
I wrote to them recently got a similar answer as LC.
"Dear Wojciech
Sorry for inconveniences Caused, we are working on the issue, please wait for a while, you will be emailed on the issue.
Best Regards,
Nelly
Slotobank Casino
Customer Support "
Regards @ll ;-)
So this is story In 07/10/2014 im make deposit 23€ with 100% bonus and have summary 46€ . Im play in DOA with micro stake and go up to 200€ next go a little higher to 0.90€ and again hit Free spins with a locked wilds -> free spins give me 1300€ !!. In this moment im sit in 1450€ - Im continue play and meet my bonus wagering with 1100€ Real Money.
Im make withdrawal 500€ ( Biger was not possible in Slotobank) and in this moment problems starts....
First they roller back my 500€ to player accont - Im make withdrawal again and after 24h withdraw status change - in progres.... But after 48 h They delated all winings ( 1100€) from my players accont and stay me only with my deposit 23€.
After contact with live suport they tell me im broke max bet rulez *(10% of recived bonus - in this case max bet was 2.3€) But this was only excuse to try not pay winings beacose in all my sesion my max single bet was 0.90€.
Live chat agent say - im can send explain to slotobank email:support@slotobank.com. So im do this send complaints - explain and ask them why they dealted my winings and accuse me to broke max bet rulez if this is not true. ?!
And after this email they simple blocked me - Im back to Live chat and ask again whats happen in this casino - Agent say Its our checking procedure ( now finance need check your accont today you got answers in email.
This was not my first deposit in Slotobank so my accont was after veryfications)
Im dont recived any explain / any email - Money dealted from accont - Accont Frozen after im send email asking abaout my winings and now is over 3 weeks after this probles starts without resolved.
Im always was think casinos with Net Ent software offered high standards and are honest place to play - But this time I feel cheated:
-few times rolover back winings after put it in cashier
- dealted 1100€ winings
-false allegations abaout broke max bet rulez.
-blocked acces to account
Looks like Sloto bank have a lot more better masive bonuses then rest brands but is big problem when player meet wagering and try make withdrawal winings.
I wrote to them recently got a similar answer as LC.
"Dear Wojciech
Sorry for inconveniences Caused, we are working on the issue, please wait for a while, you will be emailed on the issue.
Best Regards,
Nelly
Slotobank Casino
Customer Support "
Regards @ll ;-)
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