Ag Awards

Euro Palace Casino - Not willing to pay

Complaint Info
Disputed casino Euro Palace Casino
Reason Verification issues
Amount $ 1600
Posted on May 12, 2015

This is my second time to send the authentication to them!I've waited too long not received the money! From the first time I withdraw money up to now, been later verified and waited for a week, I waited two days and two days, many online chat with they live chat,they tell me i can receive the money the latest today ! in this period i can't receive any e-mail from them , just go inside to play the casino game I surprised to see the money return to my game account, which means that they have no intention to put money forwarded to me, I asked the relevant personnel, said to my netller Electronics Wallet maximum of three days, except for holidays! I can transfer money from the last to wait for almost a week now!they have such a behavior is illegal, is a customer of fraud!and this afternoon I talk to euro palace online live chat they ask me to send documents again! I said I have send two times !they said they don't receive!they lie! I have all of your e-mail reply!

Inactive user
Posted on May 11, 2015

Thank you for you help!I still waiting for my money 1600USD, and I don't receive my withdrawal and any emails from euro palace! And the pending to withdrawal money is not seeing in my euro palace application! If I received the money I will tell you first!

Best !

Inactive user
Posted on May 12, 2015

Yesterday euro palace asked me to identity and utility bills sent to them, this time is third times i sent documents. saying that if there is no utility bills, bank statements, perhaps, I had to send them again! But today he told me the bank statement not, that is not online transactions, I usually have my bill in evidence shopping and refueling, I do not know why this does not work! I said or I sent address my identity card issued to him well, they want my utility bill, but these bills are not write my name, I can not offer, I don't know how to do next? Thank you help!

Posted on May 15, 2015

Thank you for the help and support during this period,I'm tired of their actions, I have asked them to cancel my account in they casino game, the following is the message I sent to them! Thank you again!

Hello Dear casino leadership

A few days ago I made my Internet payments bills to you, you didn't to reply me! today I see my money back to my account, I found that the increase in the prize pool a few dollars inside account , This means that I can not transfer again! I really can not stand it! now I ask you to cancel my casino account please, I've put the money that you ought to give me last gambled once, and you do not give me money now, and this is you enjoy to see!anyway, I can not get it! I 'd like to find anther better place to play but not here! thank you for you replied during this period, goodbye Gentlemen!

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