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DingDingDing Casino - Haven't received winnings

RESOLVED

Complaint Info

Disputed casino

DingDingDing Casino

Amount

$ 3000

Posted on January 27, 2025

My game id is ID: 446636

On Jan 5th I won a jackpot for over 4 thousand. Only cashed out for 3 thousand and still have not received this amount.

Submitted all docs requested. Now just keep getting told that it is pending final approval.

It's been way over 2 weeks and never get a response to emails. When call or chat never get any real confirmed answer as to when maybe I would get payment.

The site says within 14 days been well over that

Posted on January 29, 2025

still no real anwsers from dingdingding hiwever if we are to believe another post that was here he received his money and requsted it 5 days after i did and had to send stuff as well they are violating there own terms where they state 10 days as well as if he done got his how are they doing in order

Posted on January 29, 2025

talked to twice on phone today both times told id receive email stating final approval was approved it is now 4.47 and still no email from them

Posted on January 29, 2025

finally got a email saying approved now wait on bank 7 to 10 days will update if get ty

AskGamblers
Posted on February 1, 2025

Dear @lindahyatt42,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.