At 17 of december i made deposit 6000 euro and lost it. Today is 25 of december and i didn't recieve any cashback bonuses, according to casino rules i should recieve a 20% cashback (1200 euro) on my acccount.
Here is part about cashback bonus:
If you are a new customer for you have never taken a bonus from us, you will get 20% of your losses returned to you each week. There are no wagering/playthrough requirements. If you have taken bonuses in the past, you can stop taking them and you will get 15% cash back and if you are on our VIP program, you will get 25% cash back. This is a great alternative to taking bonuses because they are much easier to understand.
I am a normal player, not abuser or scammer, i just played slots and want to recieve my cashback, because it was the main factor, why i made deposit.
Here are few attachment with deposit and bonuses