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Wild Wild Bet Casino Delayed payment and lack of communication

UNRESOLVED

Complaint Info

Disputed casino

Wild Wild Bet Casino

Amount

€ 4813

Posted on February 22, 2018

I deposited the 12/2/2018. Played, and won. The 13/2/2018 i made a withdrawl request of 4813€.
The 15/2/2018 i recieved any email that stated :

ear Nicklas,
We have seen your request. Currently our financial department analyzing the winnings.
Meanwhile, please provide the following:

Any of the below:
Passport (recommended)
Driving license
National ID Card
Birth Certificate (verification takes up to 24 hours)

To verify your identity (KYC) we may need additional documents which could also include:
Signed Credit Agreement
Utility Bill (less than 6 months old)
Bank Statement (less than 6 months old)
Make sure your documents are in acceptable condition.

--
Sincerely,
Wild Wild Bet Team.

I provided them with my ID ( both sides) and a proof of adress.
And since then i haven´t heard anything.

I have replied to their email, and also send to other emails via their webpage.

No comunication at all.

Please askgamblers. help me to solve this.

See attached files.

AskGamblers
Posted on March 6, 2018

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Wild Wild Bet Casino Complaints

  • 3 of 5 resolved
  • 3 days avg response
  • 5 days avg complaint life
  • 2,251 USD avg amount

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