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Dreams Casino - Delayed winnings

RESOLVED
Posted on 14 April 2016

Requests submitted on 2/5 and 2/9 and all approved. I deposited $1100 at this casino and now I am requesting to be paid my approved winnings of $2272.

Posted on 15 April 2016

Hi fb_101­020­915­253­98133,

I'm so very sorry for the delays you've experienced.

Your total payments are now on their way to you. I would expect to see tracking early next week with the payment arriving to you before the end of the week.

I will update this as soon as tracking hits my desk. ;-)

All the best,

Tawni

Posted on 15 April 2016

Thanks! After waiting for almost three months, I look forward to being paid my winnings.

AskGamblers
Posted on 20 April 2016

The complaint has been reopened as per casino's request and AskGamblers Complaints Team would like to give this case one more try and help both parties involved to reach to a satisfactory resolution.

Posted on 22 April 2016

Hi fb_101­020­915­253­98133,

I'm happy to see you received your payment yesterday (Thursday). :-)

Once again, I apologize for the delays you experienced.

All the best,

Tawni

AskGamblers
Posted on 22 April 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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