Complaint #59 Ruby Slots Casino

Delayed my payout

By patrix98

11 years ago

Message on forum

Delayed payment of $1600. Requested on December 3rd 2014. I keep getting the run around as far as payout goes.
bonus was removed and my payout is 1600.
Please help me resolve this problem. Holidays are not an excuse to delay my payment as we are half way through January.

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $1600

Discussion

AskGamblers

• Support Team

11 years ago

Based on player's last comment, we consider this case as resolved and it is now officially closed.

patrix98

• United States

11 years ago

Case closed. Payment is on its way#

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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I queried with chat and emailed to support my passport as required. After repeated email follow-ups that were ignored I stepped away from gambling for a while due to frustration.
I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
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All my information has been verified with them, so there is no reason for this delay...

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