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Ruby Slots Casino - Awaiting payments since May

RESOLVED
Complaint Info
Disputed casino Ruby Slots Casino
Reason Delayed payment
Amount $ 1814
Posted on August 4, 2017

I have been waiting since may for two payments from ruby slots one for 1202 and one for 612. They take so long to issue payment and would like to receive. They said they were going to escalate payment and then 6 business days to receive payment still noting. Hopefully this will get my money. Talking to chat they just keep saying soon and there is nothing they can really do.

Posted on August 8, 2017

Hi Brandilien--

I'm very sorry for the delays you've experienced with this, but I do have good news for you. ;-)

Your payment was already sorted out by our processor and I've received your tracking--I can see the payment is set to be delivered tomorrow morning, by 10:30 (Tuesday).

Again, my apologies for the delays.

All the best,

Tawni

AskGamblers
Posted on August 11, 2017

Dear @Brandilien,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

AskGamblers
Posted on February 5, 2019

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

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