On 1/3/17 I requested withdrawals totaling $6385. I did use a bonus for $281. On 1/13/17 my withdrawals were declined for bank wire and then approved for check withdrawal. I connected customer support on 01/11/17 and was told that they had not received my bank wire information or credit card verification forms. All of my documents and bank wire information was sent over on 12/16/16 and then forwarded again on 01/11/17. After contacting live chat today, they told me that they still had not received my information so I emailed it again. I asked when to expect payment and was not given a date, but rather told that my document verification and bank wire information would be updated by Friday. I still have no idea when to expect payment and whether or not it will be received by bank wire or check. I just feel like I am getting the run around and that the right hand doesn't talk to left with this casino. I just don't understand the process as I am required to input all of my bank wire information at the time of withdrawal. Please let me know when to expect my $6104 and by which method. Thank you!