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Dr Vegas Casino - Delayed payment processing

RESOLVED
Complaint Info
Disputed casino Dr Vegas Casino
Reason Delayed payment
Amount £ 100
gerry862 United Kingdom Message
Posted on May 13, 2017

I am still waiting for my withdrawals that were requested on the 1st May to be authorised by the site.

I have messaged them after the 5 working days which is their withdrawal policy on their website but was told 'they are escalating the issue' this hasn't been done and would chase it up

i have contacted them repeatedly but keep getting fobbed off , with maybe tomorrow or next day , 2 weeks now still nothing

Still all withdrawals are in 'waiting authorisation'

I'm really concerned with the amount of people being delayed reading lots of bad reviews online , i will not be depositing again until sorted

This needs to be sorted!

AskGamblers
Posted on May 13, 2017

Dear @gerry862,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s. Thanks for cooperating the AskGamblers Complaints Team.

gerry862 United Kingdom Message
Posted on May 13, 2017

disputed amount £100 - now showing approved ill await it hitting my bank account

gerry862 United Kingdom
Posted on May 14, 2017

funds now in bank account - wont be playing the site again over 2 weeks to get withdraw approved

Posted on May 15, 2017

Hi Gerry,

The withdrawal was approved, and you have received your funds.
We do apologise for the delay.

Dr Vegas Team

AskGamblers
Posted on May 15, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Thank you all for your cooperation.

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