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Dr Vegas Casino - Delayed payment of £1800

RESOLVED
Complaint Info
Disputed casino Dr Vegas Casino
Reason Delayed payment
Amount £ 1800
Lucebella United Kingdom Message
Posted on May 11, 2017

I have been a member of Dr Vegas for many years when it stated as quicksilver slots then cyberslotz and now
Dr Vegas. Over the years I have not had any problems what so ever but in recent weeks things have just got too unbearable for me now. I do play this a lot a rarely win big but when I did on 30th April 2017 a total of £1,800 I withdrew I am still waiting for it to be authorised today 10th May after numerous contacts with them, numerous excuses from them as to why then told 12 noon today and still no authorisation of my winnings. I also won another £400 which I withdrew ,only in one day to have this rejected as I did not meet their terms and conditions when they have not meet their own as they say they pride themselves in quick withdrawals 5 working days, mines been 10,i am just waiting for this to be resolved then I will not be playing this site anymore no point if it causes me so much stress. I have tried to chat to them again but they say they are all busy and to leave a message I have been contacting them ever hr still says the same.

Posted on May 12, 2017

Hi,

We can confirm your withdrawal has been approved.
Do let us know if you have any issues.

Dr Vegas Team

AskGamblers
Posted on May 15, 2017

Dear @lucebella,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Thank you for your cooperation.

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