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Staybet Casino - Delayed payment of 29000 SEK

RESOLVED
Complaint Info
Disputed casino Staybet Casino
Reason Delayed payment
Amount kr 29000
mamamama Sweden
Posted on May 6, 2017

Dont really know were to start but today i have waited 2 week for my cashout from staybet. it started with i got an 150% match up to 1500kr so i deposited 1000kr and had a start balance of 2500kr. i finished wager and followed all rules and ended up on a balance ready for withdrawal at 29000sek.

i made an withdrawal requested and sent in my documents for verification. days goes and 2-3 days i got that my documents want good enough so i sent new. 2-3 days morepassed by and now i got that my documents was OK and i can make a cashout.

3 more days goes and now i get known that max cashout / week is 10.000kr=1.000€ so they have cancelled and i was free to request 3 new cashouts but they will be paid with 7 days space between.

now today when i logged in at my staybet account and checked my withdrawals was cancelled again and i ask livechatt and they told be it was an techniqual issue. so i asked when do u think i will recieve my first payout and i got answer "probably after this weekend"

So here I am with no idea if im ever gonna see any of this Money ever, but I do know one thing for certain: I have 10% Insurance if I want to cancel the withdrawal. They have been VERY consistant with asking me to cancel my withdraw for an Insurance, even Went so far as sending additional emails just basically asking me to cancel it.

"1000kr is about 100€"

Thank you for help Askgamblers :)

mamamama Sweden
Posted on May 8, 2017

Just want to make an update, today i got first payment of 9002kr not sure why 9002kr and not 10.000kr :) but atleast its an start now so i guess it will come 10.000kr in 7 days and 10.000kr more in 14 days.

AskGamblers
Posted on May 11, 2017

Dear Staybet Casino,

Please let us know if there's some update regarding this case.

mamamama Sweden
Posted on May 15, 2017

Okay, now 7 Days have passed since the first payment of 9002 SEK which mean that today I should've gotten 10000 SEK more but I haven't gotten anything so far

mamamama Sweden
Posted on May 16, 2017

Just want to make an update again, today i got payment of 10.000kr :) so i guess it will come 10.000kr in 7-8 days again.

AskGamblers
Posted on May 16, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. 

We would also like to use the occasion and suggest to player to contact our team and request complaint's reopening in case something goes wrong with their payments.

Thank you all for your cooperation.

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