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Karamba Casino - Delayed payment getting told different times of payment than those stated within their terms

RESOLVED
Complaint Info
Disputed casino Karamba Casino
Reason Delayed payment
clemtho United Kingdom Message
Posted on November 29, 2017

Hi
I made a deposit on 19/11 to karamba i also withdrew on this same day. I sent my verification documents on 20/11 i then went onto live chat on 23/11 and was told that my account had been verified and that i should recieve my winnings on that day or day after. I then went on the day after to be told that day or the monday. I though yeah thats fine. I then went on 27/11 to see that my withdrawal was still pending and today the 28/11 still pending. I spoke to someone on live chat that once processed this will take 3-5 days to reach my account which is alot longer than what the terms and conditions state.
Many thanks

AskGamblers
Posted on November 29, 2017

Dear @clemtho,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on November 29, 2017

Dear Clemtho,

Congrats on your winnings !

As far as I can see, your withdrawal was processed yesterday.
Please allow 3 to 5 business day for the funds to reach your Bank account.

I wish you some great shopping sessions :) and bigger wins!

Let s go Karamba !

AskGamblers
Posted on December 2, 2017

Dear @clemtho,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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