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Jackpot247 Casino - Delayed payment

Complaint Info
Disputed casino Jackpot247 Casino
Reason Delayed payment
Amount £ 540
Posted on September 16, 2014

I joined the casino on Friday and after a short while made a withdraw of £540.46.
A few hours later i was requested to send a copy of my driving license, an image of me holding the ID and a utlity bill.

these had all been sent and was advised by chat i would get a response on monday morning. nothing.. so i spoke on chat on monday afternoon and was told that it could take up to 72 hours. so i waited until today Tuesday afternoon but still nothing, i contacted via Chat and was just told to wait longer.

Posted on September 19, 2014

We can confirm that the player requested a withdrawal from his account at 15:34 on the 12th. On the 13th at 20:39 our finance team sent a request for some verification documents. On the 14th we confirmed receipt of the documents, which were forwarded to our finance team to check. All documents were confirmed received and accepted on the 17th, and funds processed the same day.

With kind regards,

Jackpot 247

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