What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Dreams Casino - Delayed payment of $200

RESOLVED
Complaint Info
Disputed casino Dreams Casino
Reason Delayed payment
Amount $ 200
Posted on June 27, 2017

For about a month I expect a payment with a dream casino. it is too long. After sending the documents they were approved and I began to wait for payment, but I did not receive any information on my payment, I sent letters by e-mail, I also did not get answers, the question arises whether the casino pays money? Such payment transactions should not take much time. I'm ready to wait, but I must receive information on my payment, but no information. The amount of payment is only $ 200. I would be very happy if you help me

Posted on July 1, 2017

Hi Jakob--

I'm sorry for the difficulties you've experienced with this.

I've checked your account and I do see everything is in order, however, I need you to go back into the casino cashier and request the withdrawal again (your funds were returned to your account while we were waiting for your documents). Once you request the withdrawal, I'll be able to sort out your payment, straight away--you won't have to wait for approval, again.

I'll be watching your account and I'll update you as soon as your payment has been issued.

All the best,

Tawni

AskGamblers
Posted on July 4, 2017

Dear @BrahmsJak,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly. Thank you for your cooperation.

Posted on July 8, 2017

Hi BrahmsJak--

I've checked on your account and I do see your payment was issued to your Bitcoin wallet, on the 2nd. ;-)

Again, I apologize for the difficulties you've experienced with this.

All the best,

Tawni

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy