Complaint #119 Ruby Slots Casino

Delayed payment for more then a month

By tradervic55

9 years ago

Message on forum

I requested withdrawals of winnings of $200 on 1/13 and $141 on 1/16/2017. According to my account history on their site, they combined the two into one outstanding payment of $341 on or before 1/26/2017. They told me on that day that the payment was approved and that it should be sent to the payment processor by 2/7/17. Today they refuse to confirm or deny that they did. They also said that after sending it to the payment processor I would receive it by 2/16. That was a week ago and I still have not received it, or a notice that it was shipped to me via FedEx. They did the same thing to me on a FORMER payment ($421) that WAS finally received. Please do what you can to help.

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $341

Discussion

AskGamblers

• Support Team

9 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

tradervic55

• United States

9 years ago

Thank you for following the case. The check was dated 3/3/17 and arrived on 3/7.

Ruby Slots Casino

• Representative

9 years ago

Hi Tradervic--

I'm happy to see that the issue with the FedEx site has resolved itself and even better, I do see your payment was delivered to you, earlier today. ;-)

Again, I apologize for the difficulties and delays you experienced with this.

All the best,

Tawni

Ruby Slots Casino

• Representative

9 years ago

Hi TraderVic--

I'm very sorry for the delays you've experienced with this.

I do see that your payment has been processed and your tracking has come through. Unfortunately, there seems to be some sort of issue with FedEx--I'll check on this, later today and hopefully have further information.

Hang in there--I'll get to the bottom of this.

All the best,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

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