Guts Casino - Delayed Payment after account closed for Australian players

RESOLVED
posted on June 2, 2017.

I withdrew twice last friday night, first payment was $1600 and 3 hours later $1400. I recieved the $1600 on tuesday at 11am which i expected being it was a friday that i withdrew. It is now the following Saturday and i still have not recieved the 2nd amount of $1400. My account is verified etc and guts have told me to contact my bank as its been processed whom had no idea what i was talking about.

Seemingly ironic, Guts closed down for Australian players this wednesday just passed

posted on June 8, 2017.

Hey there!

Thank you for bringing this to our attention!

We are sorry to hear that you did not receive your funds within the promised time frame. After investigating the issue with both our payment team and payment provider, we found out that your withdrawal had failed due to incorrect bank account details.

However we are happy to tell that we have successfully reversed your funds now, your account details have been corrected & your withdrawal has been reprocessed – you should receive your funds within 5 working days.


If you require further assistance, please do not hesitate to contact customer support management directly at teamle­ade­[email protected]­gut­s.com.


Many thanks,

Irene
GUTS Customer Support Management Team

AskGamblers
posted on June 12, 2017.

Dear @Therangaaaone,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Thank you for your cooperation.