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Dr Vegas Casino - Delayed Cheque Payment

RESOLVED
Complaint Info
Disputed casino Dr Vegas Casino
Reason Delayed payment
Amount £ 500
Rebbyd United Kingdom Message
Posted on March 17, 2018

When playing at Dr vegas I used a Mastercard to deposit. Now I have to withdrawal my winnings via cheque.

I have been waiting since 10th February 2018 for my first cheque. My withdrawal has been authorised and transactions show that cheques have been written however I am yet to receive any.

I have contacted support every week and this week they said that they would cancel the cheque and resend one out recorded delivery. I am still waiting for my £500 and no tracking number has been sent either.

Posted on March 19, 2018

Hi,

Another replacement cheque has been sent out today.

Dr Vegas Team

AskGamblers
Posted on March 23, 2018

Dear @Rebbyd,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Rebbyd United Kingdom Message
Posted on March 23, 2018

I have now received a cheque and am just now waiting for it to clear my bank.

Many thanks

Posted on March 23, 2018

Hi,

Thanks for the update.
We hope to have resolved this issue, if you have any other concerns please get in touch with our support team.

Dr Vegas Team

AskGamblers
Posted on March 26, 2018

Dear @Rebbyd,

Since you confirmed the receipt of your check, AskGamblers Complaints Team consider the complaint as resolved and it is being officially closed now. Feel free to contact our team and request complaint's reopening in case the check does not clear as expected.

Thank you all for your cooperation.

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