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Ruby Slots Casino - Delayed Cash Payout

Complaint Info
Disputed casino Ruby Slots Casino
Reason Delayed payment
fpeace United States Message
Posted on October 22, 2014

My withdrawal at Rubyslots casino was approved Sept. 23 and supposedly sent out by the processor on Oct. 1. This is what I was told the week of Oct. 6 and that I should receive the check by the end of that week (10/10). I was told that I could call back later during the week to get the tracking number. I have not received the payout check via FedEx, although FedEx has made at least four visits to my house. I have called everyday since (10/8) for a tracking number and each time I have been told the number is not available. Today (10/14) I was told the tracking number is still not available but I should receive the check by the end of this week (10/17). It seems as though the check has not been sent out at all.

Posted on October 19, 2014

Hi fpeace,

I've checked into this and am replying with a great big apology. Unfortunately, the fault on this lies on our side, as we screwed up your ZIP code when issuing the FedEx package.

We have re-issued the check and it's on its way to you.

Again, genuine apologies on this.

All the best,


Posted on October 22, 2014

Dear @fpeace,
Is this complaint resolved? Thank you.

Posted on October 26, 2014

Dear @fpeace,
Is this complaint resolved? It's a practice when you submit a complaint to confirm when is resolved. Thank you.

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