Complaint #171 Ruby Slots Casino

Delay in approval of withdrawal request

By LYNN S.

8 years ago

Message on forum

On 9/29/2017 I made a deposit of $30.00 and used a coupon at the same time. I won $300 and requested a payout. On October 2nd, I cancelled the payout, played and my balanced moved up to $700. On 10/3/2017 I requested a withdraw. The next day, 10/4/2017, $700 was back in my balance, but I did not cancel the payout. So I again, requested a withdraw on 10/4 and asked if all documents for verification were received and was told 7 working days. I kept checking and today, 10/13/2017, 9 days later, my withdraw said declined (which is the same word that appears if you cancel a pending payout) and the money was back in my account to play, but not by me. So I played and my balance moved up to $800. I requested a withdraw of $750. Just to make sure that the word declined appears, when you cancel a payout, I tested this and that is why I cancelled the payout and then requested a withdraw again. Confusing, I know. I am wondering why my withdraw was cancelled twice, but not by me? Is cancelled the same as not approved? Totally confused. Thanks for your time and help. I would like my money to be sent by money gram.

Disputed Casino Ruby Slots Casino

Reason Verification issues

Amount $750

Discussion

AskGamblers

• Support Team

8 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

september

• Arizona • 3 reviews

8 years ago

Everything was resolved I was sending my documents to the wrong place, I think I would not have known this with out your help. I finally received answers, Thanks for your time.

AskGamblers

• Support Team

8 years ago

Dear @september,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Ruby Slots Casino

• Representative

8 years ago

Hi Lynn--

I'm sorry for the difficulties you've been having with this.

I'd like to ask that you send the documents directly to me--I'll be able to have your docs approved much faster than going through the regular channels.

I've just sent you a PM here at AskGamblers with my private email address.

I'll look forward to hearing from you,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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